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Join former Sainsbury’s boss Mike Coupe, retailers Hotter Shoes and Three UK, and Endava, as they discuss the new ecommerce landscape.
Ecommerce has gone through years’ of change in the past 18 months, with online retail penetration at unprecedented levels.
But how can retailers not just keep up, but stay ahead of the digital curve?
What should your strategy look like? And which technologies should you place your bets on?
To find out, join Retail Week for this virtual panel discussion, Fast track transformation: Creating the new digital experience, in partnership with Endava, at 3.30pm on Tuesday, June 29.
Coupe will be joined on the panel by Three UK director of digital Jon Davies, Hotter Shoes chief commercial officer Victoria Betts, and Endava regional VP of industry acceleration Bradley Howard to discuss:
- How to deliver a unique online customer journey, from relevant recommendations through to easy navigation, checkout, delivery, and hassle-free returns
- The role of in-store technologies will play in improving service and blending offline and online journeys
- How to identify the technologies that will be key for retailers’ success, such as augmented reality, AI to help scale customer support, alternative payment methods and loyalty schemes
- Being data-driven: using AI and mobile at the front end, as well as data mining and algorithms at the back end to serve up a seamless experience
Meet the panel
Mike Coupe, former CEO, Sainsbury’s
Having served as CEO of Sainsbury’s from 2014 to 2020, Mike Coupe is one of the UK’s leading authorities on retail. He led the business through a digital transformation, the acquisition of the Home Retail Group and the digitisation of the Nectar loyalty programme. Additional roles have included board director and managing director of Iceland Food Stores and Non-executive director at Greene King plc.
Jon Davies, director of digital, Three UK
Jon was appointed director of digital at Three UK in April 2021, responsible for developing the company’s omnichannel and digital strategy and ensuring maximum customer benefit for investment in new IT infrastructure. He joined Three UK following six years at Vodafone where he led digital and transformation in the UK. Prior to that, Jon held senior digital leadership positions at Adobe Inc., Orange S.A./France Télécom S.A. and Eurostar.
Victoria Betts, chief commercial officer, Hotter Shoes
Victoria is chief commercial officer at Hotter Shoes. She has over 20 years of experience at brands including Shop Direct and Sofology, and joined Hotter in 2016 from online fashion brand Missguided, where she was global ecommerce trading director. She is responsible for all aspects of Hotter Shoes’ commercial performance, as well as customer experience and management, from acquiring and retaining customers through to their loyalty, experience and customer advocacy.
Bradley Howard, regional VP industry acceleration, Endava
Specialising in retail and insurance, Bradley leads a team of experts at Endava providing industry expertise to clients and colleagues. He helps retailers design and implement their product roadmap and drive constant product innovation. Bradley is also the host of the popular Endava podcast, Tech Reimagined.
James Knowles, head of content innovation, Retail Week
The panel will be moderated by Retail Week’s James Knowles. James has spent 13 working across both consumer celebrity and lifestyle magazines and business trade titles, before joining Retail Week in July 2017. He leads Retail Week’s virtual events strategy and heads up innovation, ensuring the brand’s content output is market-leading when it comes to product format, design and marketing.