Technology

Zara starts charging customers for online returns

Superdry in-store sales rebound as online falls back

Data: Three charts that show where retailers are investing tech spend

Promotional research for GreyOrange

Zalando profits and sales slip as supply chain and inflation costs bite

Next sales up as digital channels exceed expectations

Sainsbury’s profits climb but sales slip as grocer braces for cost-of-living crunch

Data: Retail sales drop in March driven by decline in online spend

Data: Consumer confidence tumbles as cost-of-living crisis intensifies

The Hut Group posts record sales as profits rise

Funky Pigeon suspends orders following cyberattack

Data: Inflation hits 30-year high of 7% as fuel and food prices soar

eBay launches £1m investment programme for small businesses

Data: Retail sales take a hit from rock-bottom consumer confidence

Co-op targets 50% online growth in challenging year to come

Boots extends Price Advantage scheme to online and more products

Lush unveils 24-hour vending machine ‘micro store’

Amazon stops packaging products in single-use plastic bags

Amazon launches fully electric HGV fleet as it ramps up net-zero push

‘Retail hardly features in the levelling-up debate – that’s a mistake’

‘A huge change is coming to online retail – are you ready for it?’

The stores forecast: Five predictions for physical retail’s future

Promotional research for Agile Retail CTS Diebold Nixdorf and Parcel Pending by Quadient

From Bower Collective to Pasta Evangelists – how subscriptions are leading CX

Promotional research for HSO

Data: More than half of retail supply chain leaders considered quitting in the past year

Promotional research for GreyOrange

Sustainability and savings: the six apps your customers will be downloading in 2022

Interview: Who needs Prada when you have Primark? Paul Marchant on opening in the capital of fashion

Three trends propelling the UK’s busiest retail websites

Promotional research for Checkout.com Emarsys Jitterbit and WNS

Interview: Mike Yorwerth – the tech chief putting digital Sparks into M&S

Analysis: What the Farfetch and Neiman Marcus partnership reveals about the future of luxury

In pictures: Boohoo unveils ‘model factory’ to reinvigorate Leicester rag trade

The four consumer personas driving spend in 2022 and beyond

Promotional research for Railsbank

Deep dive: How the cost-of-living crisis will hit retailers and their customers

Luke Jensen: ‘It’s time to change the 20th-century grocery model’

‘A website is not enough for bricks-and-mortar retailers to call themselves multichannel’

‘What is the Web3 phenomenon – and how can retailers benefit?’

9 CX disruptors – meet the retailers and brands redefining experience

Promotional research for HSO