The latest news, analysis, data and video on technology in retailing including innovation, multichannel, online retail and m-commerce.

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‘Driverless delivery might be the answer – but at what cost?’


As anyone who follows me on Twitter will know, I’ve long questioned the point of autonomous vehicles. If anyone knows the answer, feel free to tweet me. But it seems the concept of driverless vehicles is something we’ve all recently had to come to terms with, in a different way. 

Explore: Technology in retail

Shapeshifting cloud illustration


Retail’s shapeshifters: Delighting customers by extending the brand experience

2021-09-14T05:00:00+01:00Promotional research for

Retailers and brands that offer an immersive experience, and do it well, are what we refer to in this whitepaper as Retail Shapeshifters.

Lorries queueing Dover


Analysis: Supply chain snarl-up – how retailers can smooth out the kinks


Any time, any place, anywhere. Retail has pretty much lived by the Martini mantra for decades now as an ever more sleek and adaptable supply chain has enabled consumers to benefit from an abundance of goods always on the shelf, whether digital or in-store.

arcade games in Selfridges gaming store


Store gallery: Selfridges ‘transforms’ tech offer with gaming destination launch


The opening of Selfridges’ permanent gaming outlet, in partnership with Smartech, aims to create a new era of experiential retail for gamers.

The UK retail’s most influential leaders unveiled


The Retail 100 ranks the people transforming retail, speaking out, innovating, making headlines and driving growth.

This year’s ranking – produced in association with partners Braze, Mode and Okta – places special emphasis on leaders who have shown continued resilience and stepped up their support for colleagues and customers during Covid-19, while pivoting their businesses for the post-pandemic world too.