In my lifetime we have never experienced anything like the Covid pandemic. In the last few months, we have seen seismic changes in the way that both consumers shop and we, as retailers, work.
It is easy to criticise the government for mistakes that have clearly been made, but that is all too simplistic and a benefit of hindsight for what has been, and still is, a unique and extremely difficult situation.
To take one aspect that has affected retail, in my view, there has been too much caution on certain aspects of safety.
Consumers have been spooked into avoiding the major urban centres, which are also suffering from the absence of office workers and tourists.
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