Analysis: The steps retailers need to take before reopening stores

Lush Oberhausen

Non-essential retailers are gearing up to reopen stores in two weeks’ time. What action should they be taking to make sure staff and customers are safe?

Vast swathes of retail businesses were forced to close their doors in mid-March as the government put the nation into lockdown. However, the lockdown may soon be coming to an end as, with plenty of caveats and conditions in place, Boris Johnson signalled that a “phased reopening of shops” could start from June 1.

What should ‘non-essential’ retailers be doing in the next fortnight to prepare for reopening, and what will they see in terms of customer footfall and confidence if and when they do?

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