Over the past month, Retail Week and Steria have conducted research among retailers into the customer experience they believe they deliver; particularly through their stores and how they see this evolving in the next five years.

Steria_logo_RGB.jpg

Off the back of this we will be publishing a white paper on next-generation customer experience in UK retail which we will discuss at an exclusive event.

With multichannel retail giving new impetus to stores - and developments in loyalty, mobile, personalisation and location-based marketing just a few of the options retailers can explore – we hope to examine what those in the industry think will be important to delivering the best customer experience possible.

The breakfast roundtable will take place on the 12th May at Soho House. Kicking off at 8.30am, we plan to wrap up by 10.30am and the report will be revealed exclusively at the event and discussed in detail.

We have had confirmations from some of the UK’s Top 40 retailers and we do hope you can join us at this exclusive event.

For more information please contact Zoë Snow at zoe.snow@emap.com or call her on 0207 728 3549. Places are strictly limited.