Retail Voice
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Retail VoiceWinning hand – how gift cards can boost your brand
With home-working and online shopping now the new normal, Heather Rogers, senior director of ecommerce at Blackhawk Network Europe, believes the gift card market is a huge untapped source of revenue.
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Retail Voice
How to empower consumers with frictionless self-service journeys
Retailers today face many challenges. Consumption patterns have changed – and keep on changing – and Covid has only expedited this change process.
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Retail Voice
Why store footfall control should be a top priority
With managing store footfall more important than ever before, Adam Presdee, service director at GEZE UK, explains how technology can help retailers keep both shoppers and staff safe.
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Retail Voice
Five ways to drive a productive workforce
Like hospitality, the retail sector has been turned on its head as a result of the pandemic, with everything about the way we work irreversibly altered.
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Retail Voice
Google’s digital marketing predictions for 2021
Equality, data ethics and the business impact of mobile apps are some of the topics on marketing agendas for 2021. Here Google UK leaders share their predictions for next year .
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Retail Voice
The impact of the pandemic on jobs, stores and leases
The Covid-19 pandemic has been a real test of agility for retailers. The need to act quickly and make radical and difficult decisions has put a strain on many aspects of the industry.
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Retail Voice
Understanding online customer behaviour is the key to a successful 2021
This year is nearly at an end and, while retailers are hoping for the best during peak, the attention of many is now shifting to what 2021 might hold.
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Retail Voice
Five ways contactless click and collect will drive customers back to stores
In what have been challenging times for most retailers, contactless click and collect offers them a safe way to entice customers back into shops.
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Retail Voice
Industry execs reveal what the new customer journey must look like
Critizr recently interviewed 114 retail managers and senior leaders to understand how they have changed their customer journeys amid the pandemic. UK marketing lead Hazel Morton shares the top-line findings
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Retail Voice
Black Friday consumer trends shaping the future of retail
After what’s been an unprecedented year in so many ways, it’s no surprise we’ve witnessed a particularly unprecedented Black Friday.
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Retail Voice
How retailers can use tech to maximise sales
Retail is cut-throat. In order to avoid more closures and layoffs, retailers need to implement the right tech to maximise sales and revenue, says John Bates, chief executive of Eggplant.
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Retail Voice
Seven steps to successful customer-centric tech
Retailers that focus on digital solutions and signage are better positioned to make a faster comeback and prosper in the months to come. Trust Systems’ Ben Dowson outlines seven key components and questions for retailers to consider.
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Retail Voice
Will it be bells or balls for the 2020 Christmas peak?
As the golden quarter approaches, we usually find that retail analysts start issuing predictions for the upcoming peak season. Unsurprisingly, these are slower coming through at the moment. Covid-19 has thrown out the rule book.
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Retail Voice
How masks will instil consumer confidence in retail once more
Popping a mask into your pocket when you leave the house has quickly become the norm and now face coverings are helping retail get back on its feet, says Richard Mears, founder and CEO of Breathe Happy
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Retail Voice
Six themes that will power future stores
Retail stores have always been focused on delivering a great experience to their customers and building relationships that create long-lasting loyalty.
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Retail Voice
How retailers can prepare for the new normal post Covid-19
As government directives are gradually relaxed, essential and non-essential retailers require flexibility to quickly adapt, implement and communicate ongoing safety measures says OKI Europe’s head of vertical solutions, Javier Lopez.
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Retail Voice
Disruption is here to stay – are retailers ready?
With the industry adjusting to the new normal, Diebold Nixdorf believes there are four ways retailers will need to continue to adapt post-pandemic
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Retail Voice
How essential retailers can keep customers calm through the crisis
As businesses continue to make dramatic changes to the way they operate, OKI Europe’s head of vertical solutions Javier Lopez highlights the role of in-store signage in reducing confusion and distress for shoppers, while complying with social distancing regulations.
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Retail Voice
Adapting store operations and workforce management strategies in times of crisis
As we all attempt to navigate our way through the Covid-19 crisis, retailers in particular have had their worlds turned upside down.
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Retail Voice
Security must be deployed to navigate these uncertain times
As UK food retailers manage surges in store footfall and non-essential retailers are forced to close, Genetec highlights why security systems can provide an ’extra pair of hands’ for the industry
