Retail Voice – Page 28
-
Retail VoiceRetailers need to play their trump card – their stores
Siobhán Géhin, managing director of Kurt Salmon, part of Accenture Strategy, looks at the importance of stores in the customer experience.
-
Retail VoiceFour ways to build the ultimate customer experience
David Turner, senior director EMEA marketing at Oracle NetSuite, explores what today’s customer is looking for both online and offline.
-
Retail VoiceIs the growth in voice search just hype?
With 50% of all online queries predicted to use voice search by 2020, there’s no doubt the phenomenon is on the rise.
-
Retail VoiceHow to stand out in a crowded marketplace
Smurfit Kappa vice-president of innovation and development Arco Berkenbosch explains how creative packaging solutions can help increase sales for retailers.
-
Retail VoiceThe key behaviours of a retail disruptor
JDA Software vice-president of retail industry strategies JoAnn Martin looks at new research that explains how disruptive retailers are shaping the future of the industry.
-
Retail VoiceDemocratising data analytics through automation
In the past, data analytics was the preserve of big business, reserved for those that could afford technology costing thousands of pounds and had the budget to employ teams of data scientists.
-
Retail VoiceSainsbury’s paves the way to become Disability Confident
Sainsbury’s company secretary Tim Fallowfield reveals how the grocer is creating an inclusive environment where all staff can fulfil their potential, irrespective of gender, ethnicity, sexual orientation or disability.
-
Retail VoiceHow decentralised tech prevents damaging data breaches
Most people will remember reading about the Equifax data breach reported in September 2017.
-
Retail VoiceSharing the cost of data analytics with your peers
Just as retailers are coming under intense pressure to get closer to their customers, marketing budgets are being squeezed.
-
Retail VoiceCreating a single customer view in the era of GDPR
With GDPR soon to be upon us, retailers need to understand the big changes it will bring to the way they use and analyse customer data.
-
Retail VoiceData collaboration and the new era of customer insight
The benefits of holding data are well understood, with McKinsey research revealing retailers that leverage its full power could increase operating margins by up to 60%.
-
Retail VoiceUnified retail and the future of shopping
Salesforce director of UK retail Chris Wood discusses the importance of technology and data in creating a seamless shopping experience across channels.
-
Retail VoiceNot every economic downturn need impact your business
Andy Longhorn at Barclays Partner Finance discusses how retailers and consumers can reap the benefits of point-of-sale finance.
-
Retail VoicePayments in 2018: how to meet customer expectations
A laser focus on speed and security will enable brands to give consumers the payment experience they want, writes Andy McDonald.
-
Retail VoiceVoice commerce will revolutionise shopping
Alex Hamilton, head of insight at Isobar, considers technology from the Consumer Electronics Show and NRF 2018.
-
Retail VoiceAI chatbots are the future of customer service
DPD chief executive Dwain McDonald reveals how artificial intelligence is helping the delivery company to keep up with consumer expectations.
-
Retail VoiceEuropean-style food halls will be the next big trend
Thomas Rose, head of restaurants and leisure at Cushman & Wakefield, shares the latest food trend we need to be aware of now.
-
Retail VoiceAccurate delivery data will soothe headaches in 2018
Chris Boaz, head of marketing at PCA Predict, says proactively addressing the problem of incorrect delivery data will help etailers to thrive.
-
Retail VoiceLoyalty in retail isn’t dying – it’s evolving
David Ringer, regional director for the UK and Ireland at tcc global, shares his insight on how to achieve customer loyalty.
-
Retail VoiceCounting up the cost of failed deliveries
Chris Boaz, head of marketing at PCA Predict, on the real impact of delivery failures and how to avoid them in 2018 and beyond.