As the way consumers shop and interact with retailers shifts - on the web, via their smartphone, on social networks and in store - value conscious shoppers have emerged with more information at their fingertips and new tools at their disposal.

Operating in a multichannel world is therefore becoming increasingly complex.

Retailers need robust yet agile systems to manage their vast store operations, ecommerce and global supply chains. TCS works with retailers, freeing up valuable time and resources to focus on their core business - and their bottom line. Additionally, we have invested in creating innovative individual components like customer rewards management, ecommerce, mobile retail solutions, and point-of-sale solutions that can be plugged and put into the retailer’s existing system to achieve integrated customer engagement.

Retail success means consistently managing customer experience across multiple channels, brands, sites and geographies. Devising the right strategy, deploying the right tools, and delivering an integrated customer engagement platform, half of the top retailers are already partnered with TCS.

TCS delivers business solutions to leading global retailers, and helps retailers transform to an agile, simplified and efficient managed services operating model, driving productivity and stability.

Bhuwan Agrawal, Head of Retail and CPG - UK & Ireland, Tata Consultancy Services