Strategy (6)

  • Peggy Pets at Home

    Prospect Analysis

    Pets at Home (Strategy)

    While Pets at Home has grown its online proposition over the years, the retailer is aligning business functions to be focused on giving customers a seamless shopping experience between online and in-store. Digital investment remains a priority, which took on extra impetus during the coronavirus pandemic. 

  • pets at home VIP-prospect

    Prospect Analysis

    Ecommerce at Pets at Home

    Over an 18-month period Pets at Home is investing more than £20m in Polestar, a “transformational initiative” that will provide customers with a seamless pet care experience via a “differentiated digital interface”.

  • pets at home pet talk-prospect

    Prospect Analysis

    Technology strategy at Pets at Home

    Pets at Home stores have become more digitally enabled via investment in IT solutions that have simplified daily tasks and video functionality, linking in-store staff to online customers.

  • pets at home click collect

    Prospect Analysis

    Supply chain at Pets at Home

    Pets at Home signalled a clear ambition to transform its longer-term omnichannel capabilities in the first half of FY2020 by signing a conditional lease agreement on a purpose-built, highly automated storage and distribution facility in Stafford, which will come on stream during 2023. Consolidating its legacy infrastructure into a single, future-focused platform, that serves both its stores and online orders, will allow the pet specialist to better serve its customers through maximum flexibility in stock holding and order fulfilment capacity.

  • Pets at Home

    Prospect Analysis

    Stores at Pets at Home

    The current focus is on rolling out a new pet care centre format, which features a number of integrated services including enhanced vet practices, RSPCA adoption facilities, and Groom Rooms. This will be how Pets at Home “breathes new life” into its store estate according to CEO Peter Pritchard. 

  • pets at home healthcare

    Prospect Analysis

    Customer and marketing at Pets at Home

    Pets at Home is the UK’s largest pet supplies retailer and offers an extensive range of pet food and accessories, as well as services including vet practices, Groom Room, microchipping and pet adoption. The retailer endeavours to differentiate itself from non-specialist competitors through exceptional customer service and product knowledge.