Retail Week terms of business

Privacy and Cookies Policies


This global privacy policy explains how Ascential Group Limited and/or its affiliates (“Ascential” referred to as “we”, “us” or “our”) handle your personal data, including the types of personal data we collect about you, how your personal data may be used and when it may be disclosed, how we protect your personal data and the rights you have in relation to the processing of your personal data. Ascential respects your privacy and we are committed to protecting your personal data in accordance with applicable data privacy laws and our internal policies.

In the event of conflict between a translated version of this global privacy policy and the English version, the English version shall prevail.

1. Who is the controller of my personal data?

Unless we notify you otherwise, Ascential Group Limited is the controller of your personal data as it is the entity who alone or jointly determines how or why your personal data is being processed. Our affiliates may be the controller of your personal data in certain circumstances depending on our relationship, and the services we are providing to you. A list of our group of affiliates can be found here.

2. How do we collect your personal data?

We use different methods to collect personal data from and about you, including: -

Collection directly from you

Most of the personal data we process about you comes directly from you. You may give us your name and contact details when filling in forms or corresponding with us by email, phone, mail, in person or otherwise including when you: -

  • subscribe to our services, products or email alerts; and
  • buy or express an interest in our products and services (including attending an event).

Automatic collection

We automatically collect technical information when you use our websites, for example: - IP address, log-in data, browser type, time zone setting and location and plug-in types when you interact with our websites. We also collect data through cookies. Please see our cookies policy for further details.

Collection from other sources

We may collect information about you from third parties and public sources (such as public databases and social media websites). This is to ensure we have accurate, up to date or necessary information for us to communicate with you or to provide the best possible service. The types of information we may collect includes personal details (including name, age, gender and other demographic data) and contact information (including postal address and telephone numbers).

3. For which purposes and on which legal basis do we process your personal data?

We have set out below a description of all the ways we plan to use your personal data and which legal basis we rely on to do so. We have also identified what our legitimate interests are, where appropriate.


Legal basisPurpose

Necessary for the compliance with a legal obligation to which we are subject.

Complying with legal requirements.

Necessary for the performance of a contract to which you are a party.

Managing our contractual relationship with you.

Justified on the basis of our legitimate interest in ensuring the proper functioning of our business operations.

Operating and managing our business operations and/or improving our products, service and event experience.

Justified on the basis of our legitimate interest in ensuring that we can conduct and increase our business.

Marketing or communicating information to you related to our products and services, unless you have objected to such processing, as further described in the section 4 “How do we use personal data for direct marketing purposes?” We may also share personal data with our affiliates for this purpose, as further described at section 7 below.

Justified on the basis of our legitimate interest in ensuring we can conduct and increase our business and those of our business partners.

Sharing personal data with selected partners (including sponsors), as further described in section 7 below.

Justified on the basis of our legitimate interest in ensuring network and information security.

Monitoring your use of our systems (including using technical tools to automatically monitor the use of our website and any apps and tools you use).

Justified on the basis of our legitimate interest in ensuring that you receive an excellent user experience.

Improving the security and functioning of our website, networks and information.

Justified on the basis of our legitimate interest in ensuring the proper functioning of our business operations.

Undertaking data analytics, i.e. applying analytics to business operations and data to describe, predict and improve business performance within Ascential and/or to provide a better user experience. (more details on how we run analytics on our website can be found in our cookie policy.


4. How do we use personal data for direct marketing purposes?

We may send you marketing communications to keep you up to date with our products and services, including those we think may be of interest to you.

Do we send targeted e-mails?

We send targeted electronic direct marketing to business contacts at our clients or other companies with whom we want to develop or maintain a business relationship in accordance with applicable marketing laws. Our electronic direct marketing typically includes web beacons, cookies, and similar technologies that allow us to know whether you open, read, or delete the message, and links you may click. When you click a link in an electronic direct marketing message, we will also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site. Please see our cookies policy for further details.

Do we maintain Customer Relationship Management (CRM) databases?

Like most companies, Ascential uses customer relationship management (CRM) database technology to manage and track our marketing efforts. Our CRM databases include personal data belonging to business contacts at our clients and other companies with whom we already have a business relationship or want to develop one. The personal data used for these purposes includes relevant business information such as: contact data, publicly available information (e.g. board membership, published articles, press releases, your public posts on social media sites if relevant for business purpose), your responses to targeted electronic direct marketing (including web activity following links from our e-mails), website activity of registered users of our website and other business information included by Ascential professionals based on their personal interactions with you.

Do we combine and analyse personal data?

We may combine data from publicly available sources, and from our different e-mail, website, and personal interactions with you (this includes information collected across our different websites such as our careers and corporate sites and information collected when you sign-up or log on to our sites or connect to our sites using your social media credentials). We combine this data to better assess your experience with Ascential and to perform the other activities described throughout this privacy policy.

What are your rights regarding marketing communications?

You can elect to not receive marketing communications from us by, or by utilising opt-out mechanisms in e-mails we send to you. You can also object to receiving marketing communications or request that your personal data be removed from our CRM databases by contacting us at

5. What about sensitive data?

We do not generally seek to collect sensitive data (also known as special categories of personal data) from individuals and we request that you please do not submit sensitive data to us. In the limited cases where we do seek to collect such data, we will do this in accordance with data privacy law requirements and/or ask for your consent.

The term “sensitive data” refers to the various categories of personal data including racial or ethnic origin, political opinions, religious, philosophical or other similar beliefs, membership of a trade union, physical or mental health, biometric or genetic data, sexual life or orientation, or criminal convictions and offences (including information about suspected criminal activities).

6. What about persons 18 or under?

We are concerned to protect the privacy of children. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

If you believe that we have received information pertaining to or from persons under the age of 18 please contact us at contacting us at; or If we become aware that a person under the age of 18 has provided us with personal information, we will take steps to delete such information.

7. Will we share your personal data with third parties?

We may share personal data with the following categories of recipients:

  • Our affiliates, so they can send you communications about their products and services (as further described in section 3 above)
  • Our third-party service providers, including IT service providers, marketing automation, solutions and analytics providers, marketing agencies, professional advisors, and
  • Our selected partners, representatives and sponsors, for example we may share attendee lists with event sponsors so that they can better plan their sponsorship to enhance attendee experience and, where applicable, to choose invitees to private briefings, meetings or dinners, or we may make available contact details to create marketing opportunities in certain industries and markets.

We may also share your personal data with public and governmental authorities if we are required to do so, or with third parties in connection with potential corporate or commercial transaction.

Before we share your personal data with any third parties, we take the necessary steps to ensure that your personal data will be given adequate protection in accordance with relevant data privacy laws and Ascential’s internal policies.

8. How long will your personal data be retained by us?

We retain your information for no longer than necessary for the purpose for which it was collected. We maintain specific records management and retention policies and procedures, so that in determining how long your information will be stored, we will consider:

  • the purpose(s) and use of your information both now and in the future;
  • our global legal and contractual obligations; and
  • what information we need to manage your relationship with us and to develop and deliver our products and services.

9. Do we transfer your data internationally?

As we are a global organisation with a presence in a number of jurisdictions and countries, we may transfer your personal data to our affiliates internationally. If you are located in the EEA, this may involve transferring your data outside the EEA. To ensure that such transfers are in accordance with applicable law and carefully managed to protect your privacy rights, any inter-company transfers of personal data are covered by agreement(s) which contractually oblige(s) us to ensure adequate and consistent levels of protection wherever personal data is transferred within our group of companies.

We may also share your personal data with third parties (see section 7), some of which are based outside the EEA. Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded it by ensuring appropriate safeguards are implemented, for example we may use specific contracts approved by the European Commission.

Please contact us (see our details at section 12 below) if you would like further information on the mechanism used by us when transferring your personal data outside the EEA.

10. Data security.

We maintain organizational, physical and technical security arrangements for all the personal data we hold. We have protocols, controls and relevant policies, procedures and guidance to maintain these arrangements taking into account the risks associated with the categories of personal data and the processing we undertake, including as appropriate: -

  • The pseudonymisation and encryption of personal data;
  • The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
  • The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident; and
  • A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of personal data.

11. Which rights do you have with respect to the processing of your personal data?

If you are based within the EEA, you may be entitled under certain circumstances to: -

  • Request access to the personal data we process about you: this right entitles you to know whether we hold personal data about you and, if we do, to obtain information on and a copy of that personal data.
  • Request a rectification of your personal data: this right entitles you to have your personal data corrected if it is inaccurate or incomplete.
  • Object to the processing of your personal data: this right entitles you to request that Ascential no longer processes your personal data.
  • Request the erasure of your personal data: this right entitles you to request the erasure of your personal data, including where such personal data would no longer be necessary to achieve the purposes.
  • Request the restriction of the processing of your personal data: this right entitles you to request that Ascential only processes your personal data in limited circumstances, including with your consent.
  • Request portability of your personal data: this right entitles you to receive a copy (in a structured, commonly used and machine-readable format) of personal data that you have provided to Ascential, or request Ascential to transmit such personal data to another data controller.
  • Request not to be subject to any decision that significantly affects you being taken by automated processing, including profiling.

If you are based in CALIFORNIA you have many of the rights set out at section 11 and you are entitled under certain circumstances to:-

  • Request access to certain information about the personal data we have shared with third parties for direct marketing purposes.

Please contact us at to exercise any of these rights. We will process any request in line with any local laws and our policies and procedures. We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you.

12. What if you have questions or want further information?

Any questions regarding this notice and our privacy practices should be sent using or by writing to Director of Compliance and DPO, Ascential Group Limited, The Prow, 1 Wilder Walk, London, United Kingdom, W1B 5AP, or by email at

If you wish to make a complaint about how we use your information, please contact us using and we will do our best to help. If you are located in the EEA, you have the right to lodge a complaint with the appropriate data protection supervisory authority in your country. We would, however, appreciate the chance to deal with your concerns before you approach your local supervisory authority so please contact us in the first instance.



When you visit the AISL websites, AISL uses ‘cookie’ technology try to make that experience simple, personalised and meaningful. Cookies are small pieces of information that are issued to your computer or any device you use to access the internet when you visit a website, and which track and store information about your use of the website. A number of cookies AISL uses last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer.

AISL uses cookies to:

i. create a specific login session for a visitor to the AISL website in order for that page requested to be delivered in an effective, secure and consistent manner;

ii. recognise when a visitor to an AISL website has visited before; this means AISL can identify the number of unique visitors AISL receives to the website and allows AISL to make sure AISL has enough capacity for the number of users that AISL gets;

iii. recognise who you are, so that we can customise elements of the layout and/or content of the website, including promotions;

iv. store your product selections to the shopping basket;

v. collect statistical information about how AISL visitors use the website(s) so that AISL can improve the Website(s) and learn which parts are most popular to visitors; and

vi. gather information through AISL’s advertising partners, about the pages on the AISL website(s) that you visit, and also other information about other websites that you visit, so as to place you in an ‘interest segment’. This information is then used to serve interest-based advertisements that it is believed will be targeted to your interests. For more information about this type of interest based advertising, and about how to turn this feature off please visit or follow some of the links to the website of AISL’s advertising partners shown below. Without these cookies, advertisements you encounter will be less relevant to you and to your interests.

vii. Some of the cookies used by AISL websites are set by AISL, and some are set by third parties who are delivering services on AISL’s behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting, which includes additional useful information on cookies and how to block cookies using different browsers. Please note however, if you block or delete cookies used on an AISL website(s) you may not be able to take full advantage of the website(s).

Our cookies

We have described the main cookies AISL uses and what AISL use these for below:

Cookie namePurpose
ASPXAUTH Indicates the user is logged in. Contains user specific information such as user ID in encrypted form
ADFEAuthCookie Used to authenticate user when they log in to the site
ADmessage_4 related to subscription renewal message
ADmessage_session_4 related to subscription renewal message
ASP.NET_SessionId Used for managing the user’s session while browsing around the site
AgentCookie When logged in, used to identify user’s browser and device
AnonUserCookie Managing session state when not logged in
CT_CookiePolicyAccepted Dropped when cookie policy has been seen / accepted
_ga Used by Google Analytics
_gat Used by Google Analytics
ai_session Application Insights – helps to monitor site performance
ai_user Application Insights – helps to monitor site performance
sp_ Spam filter
_AntiXsrfToken Stores session information used to guarantee the origin of JavaScript request
SESSxxx (for example SESSfc6466156d1e1a7118bf568399df91b7)
has_js (checks if the client browser supports javascript)
These are Drupal and javascript operational cookies essential to the operation of Retail Week Prospect
These cookies let us know whether or not you have agreed to our cookie and privacy policies on Retail Week Prospect and stop the reminder from appearing once you have agreed.
These cookies help us to operate the ‘Remember me’ rapid login process on Retail Week Prospect.
These are Dynatrace cookies. Dynatrace helps us to manage the performance and security of the websites.
__cfduid This is a CloudFlare cookie that helps us optimise performance on our websites. Dynatrace cookies. Dynatrace helps us to manage the performance and security of the websites.
NSC_wtfswfs_xfcgbsn98-99_sxq This is a NetScaler load-balancing cookie that helps us to keep our websites available and performing well.

Third party cookies

Certain cookies are either set by third parties on the websites or these are set by AISL using the third parties’ cookie code. More information about cookies placed by third parties and how to restrict or block cookies can be accessed by following the link to the third party’s website. In addition to cookies, invisible tracking pixels, sometimes known as web beacons, may be set by AISL or third parties in respect of your use of the website. Tracking pixels are small image files within the content of AISL’s site or the body of our emails so AISL or third parties can understand how customers are engaging with our website and emails and whether particular content is of interest.

Cookie namePurposeMore Information
Adtech Adtech is AISL’s online ad server used for serving and tracking advertisements across the AISL websites. Adtech Cookie opt-out

WebTrends uses a cookie to track the number of unique users of this website. It basically tells us whether the website has a small number of regular visitors or a large number of infrequent visitors. The cookie only relates to what goes on in this website. WebTrends Privacy Policy
Google Analytics 

These cookies are used to collect information about how visitors use our site. AISL use the information to compile reports and to help AISL improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. Google Privacy Policy and  GA cookie info
comScore comScore help AISL provide online surveys and video content through AISL’s websites. comScore use cookies so that it can provide anonymous statistics on the interaction of users with these online surveys or video content. comScore Privacy Policy
AddThis AddThis helps AISL to integrate social media sharing tools such as Facebook and Twitter into AISL’s websites, and to measure the effectiveness of these sharing tools. AddThis opt-out
DoubleClick (Google) DoubleClick use a cookie when it serves advertisements in order to deliver reports on the effectiveness of these advertisements on AISL’s websites. The cookie records what advertisements the user has seen and how often. Google Privacy Policy and  cookie info

Optify collects information about End User activity on the website, including a unique Optify Customer ID, the End User’s IP address, the URL of the ‘referring’ Web page (i.e., the page viewed by the End User prior to visiting the tracked page on your Site), the title and URL of tracked pages on the website, and information about pages visited and actions taken. The Javascript code contacts AISL’s Software Services where, relying on third party service providers, AISL use the IP address to identify company name and approximate geographical location for the End User. Optify Privacy Policy

Feathr uses cookies and web beacons (pixels) to collect anonymised information such as your IP address, in order to recognise which of our products you have interacted with, to then serve you with related advertisements on our and other websites that you visit. Feathr Privacy Policy

Hotjar uses cookies and log information to manage your interaction with surveys, feedback polls and tests that help us to optimise our websites’ user experience. Hotjar respects ‘Do not track’ and you can also choose to disable Hotjar cookies at Hotjar cookie information

Guidebook provides the platform on which our Event apps are built and collects information in order to provide you with the services requested in the app and to help optimise the user experience. For more information please see the ‘End Users’ and ‘Visitors’ information in the Guidebook Privacy Policy. Guidebook Privacy Policy

When you view pages on our websites containing embedded Twitter content or buttons, you may receive Twitter cookies. Twitter cookie information

When you view pages on our websites containing embedded Facebook content or buttons, you may receive Facebook cookies.  

When you view pages on our websites containing embedded LinkedIn content or buttons, you may receive LinkedIn cookies. LinkedIn cookie information
YouTube (Google)

When you view pages on our websites containing embedded YouTube videos, you may receive YouTube cookies. YouTube is a Google service and is covered by the Google Privacy Policy. Google Privacy Policy and  GA cookie info

AISL uses Marketo to manage and serve our email newsletters, marketing, and some operational emails and so you may receive Marketo cookies while using our websites, emails and apps.