Former Debenhams director Cristofoli named chief customer officer at Freemans Grattan

Richard Cristofoli is joining Freemans Grattan as its first chief customer officer

Former Debenhams director Richard Cristofoli is to join home shopping group Freemans Grattan Holdings as its first chief customer officer.

At Freemans Grattan Holdings (FGH), which is owned by German giant Otto, Cristofoli will play a key role in reinvigorating the business. Its brands include value fashion business Bonprix and plus-size specialist Curvissa, as well as the core Freemans and Grattan operations.

Cristofoli will work alongside chief executive Ann Steer, the former N Brown chief customer officer who took the helm last year to lead a transformation of FGH, which started as a catalogue business but now generates about 80% of its sales online.

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Two free article views per calendar month on
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.