Analysis: How are retailers protecting staff during the coronavirus outbreak?

Boots paper bag

As the government takes increasingly stringent action to combat the ongoing coronavirus outbreak, retail staff have found themselves on the front line in the face of panic buying and contagion fears.

The number of confirmed cases of coronavirus in the UK is rising daily. The government by its own admission has begun imposing “draconian” measures and many consumers have ignored pleas to the contrary and cleared shelves of some products in a stockpiling frenzy.

While panic buying has mostly taken place in supermarkets and grocery convenience stores, instances of consumers hoarding hand sanitiser, soap and over-the-counter medicines have also hit health and beauty retailers.

Social media, Twitter in particular, has started to fill up over the last few days with stories of frontline retail staff working longer hours and coming face to face with fraught and sometimes abusive members of the public, all the while trying to do their best to keep shelves stocked and consumers happy.

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