More Christmas continued – Page 14
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Data
Data: Cost of online returns hammering third of stores
One in three stores are being hammered by online returns by having refunds given to customers stripped out of their sales figures, new research has found.
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Analysis
Next or Debenhams: Which tells the real story?
Two big retailers issued very different Christmas updates over the past 48 hours – Next reported a solid performance but Debenhams warned on profits.
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Analysis
Glad tidings: 10 ways retail gave back in 2017
Year in, year out, not just during the traditional season of goodwill, retailers give back in countless ways to the communities they serve from Stornoway to Sussex.
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Retail Voice
Why DPD is already planning for peak 2018
DPD chief executive Dwain McDonald shares his thoughts on Cyber Weekend and DPD’s drive to identify ‘home-shopping hotspots’ in 2018.
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Cartoon
Blower’s retail cartoon: The spirit of Christmas yet to come
Cartoonist Patrick Blower’s take on how etail will affect the future of Christmas shopping
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Data
Data: Cyber Monday flops as Black Friday shifts online
Cyber Monday failed to lure shoppers this year, according to data, as consumers shopped for deals online across the Black Friday weekend.
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Gallery
In pictures: What are the best festive shop windows?
The shop windows throughout London’s West End are filled with different takes on the holiday season.
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Analysis
Black Friday: Can the genie be put back in the bottle?
Black Friday has polarised retail. For some retailers, it’s the new Christmas; for others it is the worst thing that has ever happened to the sector.
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Opinion
As Black Friday nears, what’s the Christmas outlook?
As Black Friday approaches, its impact on traditional golden-quarter trading patterns may be more significant than ever.
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Analysis
Blog: Retailers’ Christmas payday is a way off yet
Last week – with the onset of colder weather and the much-hyped reveal of retailers’ Christmas adverts – felt like the beginning, in earnest, of the lucrative festive season.
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Analysis
Do October’s ‘meagre’ sales mean Christmas is off?
The steepest slump in non-food sales on record has shaken the retail industry in the run-up to the critical festive period
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Opinion
Opinion: 'Online to offline' is a fleeting phenomenon
Pop-ups seem to be on the increase as we head toward the festive season, with empty units being occupied by online retailers looking to go physical.
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Retail Voice
Digital tracking will be key to Christmas delivery success
DPD explains how its unique Your DPD app is set to play a leading role in the build-up to Christmas.
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Opinion
The interest rate rise is a poor excuse for retailers
Moaning about a minuscule rise in interest rates is little more than looking for an excuse for poor performance, says John Ryan.
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Data
Data: How will shoppers spend this Christmas?
As retailers gear up for the golden quarter, Retail Week and ICM lift the lid on how and when consumers are planning to spend their cash this Christmas.
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Retail Voice
How to nail golden-quarter recruitment
Retailers need a considered approach to recruiting at peak trading, says Peter Fullard, managing director at Upskill People.
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Opinion
Blog: Recruiting the right people pays dividends
With the holiday season approaching, finding the right person for the right role is integral, as Carl Lyon, director of delivery experience at Hermes, explains.
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Gallery
In pictures: Selfridges opens its Christmas shop
Selfridges has opened its Christmas shop, becoming the first department store in the world to launch its 2017 festive offering.
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Video
Christmas in July: The festive forecast
As retailers unveil their winter ranges, the Retail Week team highlights key trends that will excite shoppers and get them spending over Christmas.
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Gallery
Christmas in July: The best-selling toy in 2017?
The golden quarter is hotly anticipated in the retail industry but for toy retailers, the Christmas period is make or break.