How logistics and customer services are going digital

Loyalty chatbot

Retail Week Indicator reviewed the top UK retailers’ logistics and customer service capabilities. Discover the top trends and best performing retailers.

Retail Week Indicator reviewed delivery and return propositions across 176 UK retailers to evaluate whether their fulfilment offers meet today’s customers’ increased expectations of ease and convenience. Customer service was also assessed, from the number of communication channels to live-chat offers and response times.

If you have a current Retail Week subscription, log in now to see the top 10 digital retailers in the UK for logistics and customer services and to explore the trends in this area.

Subscription content

Subscriber? Sign in now

Subscribe for full access to our in-depth study, Indicator

Retail Week is the most trusted source of business intelligence for the retail and commerce ecosystem. Your subscription will help you:

  • Make key decisions based on actionable intelligence
  • Benchmark yourself against the market and competitors
  • Find inspiration to drive your business forward
  • React more quickly to changes in demand and technology
Discover Retail Week subscribe now