How logistics and customer services are going digital

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Retail Week Indicator reviewed the top UK retailers’ logistics and customer service capabilities. Discover the top trends and best performing retailers.

Retail Week Indicator reviewed delivery and return propositions across 176 UK retailers to evaluate whether their fulfilment offers meet today’s customers’ increased expectations of ease and convenience. Customer service was also assessed, from the number of communication channels to live-chat offers and response times.

If you have a current Retail Week subscription, log in now to see the top 10 digital retailers in the UK for logistics and customer services and to explore the trends in this area.

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