All In-store technology articles
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Analysis
Tech meltdowns: what can retailers learn from Sainsbury’s, Tesco and Greggs’ woes?
After Greggs became the fourth major business in the UK to face disruptions due to IT issues in less than a week, what can retailers do differently to avoid such issues in the future?
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News
Greggs stores close after IT issue affects card payments
Greggs, Britain’s largest bakery chain, has been forced to close stores after IT issues crippled its card payments system.
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News
Exclusive: Future Stores lands on Oxford Street with debut flagship
Immersive retail start-up Future Stores has secured new premises on Oxford Street for its first flagship, Retail Week can reveal.
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Retail Voice
Don’t let innovation and choice fall down the priority list
As consumers become ever more discerning, Worldpay’s Pinar Koygun takes a look at five ways retailers can deepen their engagement with customers
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Retail Voice
Five ways stock tech can superpower your business
With retailers navigating increasing financial pressures and evolving customer expectations, Trust Retail’s Mike Dotson believes the key to success lies in software
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Analysis
Tech List 2024: What makes Cider, Zalando, Facewatch and TikTok leaders so inspiring?
Retail Week’s definitive annual index of the people powering tech transformation at 50 influential businesses has been published. We look at what retailers can learn from four of the individuals celebrated in The Tech List
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Analysis
Tech List 2024: The definitive index of the world’s top 50 digital retail leaders
Retail Week’s annual celebration of the most influential leaders behind 50 businesses progressing digital retail has landed. Innovative minds from Boots, Tesco, EE, Sephora and Walmart are among those recognised in The Tech List
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Retail Voice
Discover the top trends on grocery shoppers’ lists
From subscriptions to seamless checkouts, Worldpay’s Pinar Koygun takes a look at what is ticking grocery shoppers’ boxes.
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Analysis
What ‘Next Level’ Sainsbury’s means for your 2027 shopping trip
In 2024, Sainsbury’s boss Simon Roberts doubled down on his ‘food first’ strategy and outlined a host of new promises to enhance the customer experience. Put yourself in the position of a loyal Sainsbury’s shopper, how will these promises impact your shop three years into the future?
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Analysis
The future of retail technology straight from the Expo in New York
As more than 1,000 retail tech companies from around the world showcased their latest innovations at NRF 2024: Retail’s Big Show in New York last week, here is Retail Week’s round-up of the groundbreaking technology revealed at the Expo.
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Retail Voice
How retailers are using AI to raise revenue
The current use of AI in retail is the tip of the iceberg, and we are only starting to see how the technology can serve and transform the sector. Microsoft’s Olaf Akkerman explores how AI is being applied across the industry and what could come next
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Analysis
Five tech trends that will shape retail strategy in 2024
Which technology trends should retailers be considering in the new year and why is it worth investing time and money in them? We asked a panel of industry experts to talk us through the frontrunners
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Retail Voice
What you might not know about digital wallets
Digital wallets have become a staple in the payments landscape over the past few years. Michael Bosshammer, Elavon Europe head of corporate retail, looks at the essential need-to-knows.
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Analysis
Has Amazon finally cracked the c-store?
By adding conventional self-checkout tills to its proprietary ‘just walk out’ technology at its latest Fresh store, has Amazon finally cracked the ‘convenience’ part of the c-store?
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Retail Voice
Three ways to link in-store experiences to profits
Ensuring return on investment is crucial when it comes to making improvements that boost profits. Maze’s Mark Rice examines the three areas that can make all the difference
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Opinion
‘UK retail has all the ingredients to maximise the opportunities of AI’
From supplier negotiations to store operations, AI offers retailers the chance to reap big benefits, believes Matt Truman
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Retail Voice
Does retail need therapy?
As unified retail continues to be a buzzphrase across the sector, Aura’s Adam Wilson questions whether the retail industry is on the right track for future growth and how customer expectations are being met
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Retail Voice
Retail success starts with empowered staff
‘Put the customer at the centre of your business‚ they say, but Maze’s Mark Rice believes success starts with your employees as without them, there can be no customer satisfaction or retail growth
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Analysis
Inside Ikea’s innovation strategy: Stores, AI and supply chain
Retail Week and WRC’s Global Innovation Report explores how retailers across 18 markets – from Carrefour in France to Alibaba in China – are investing to future-proof their businesses. We take you inside Ikea’s plan of action.
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Analysis
What retailers can learn from EE, Lush and Estée Lauder’s latest tech investments
If the past year is indicative of change to come, we’re balanced on the cusp of cutting-edge technologies becoming a must-have, rather than a nice-to-have, for retailers keen to remain ahead of the curve