All articles by George MacDonald
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Opinion
‘Under new management, customer complaints are music to the ears at Morrisons’
It was Microsoft tycoon Bill Gates who said “your most unhappy customers are your greatest source of learning” – now Morrisons seems to be taking the same view.
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News
Exclusive: M&S drafts in ex-Morrisons director to top stores role
Marks & Spencer has appointed a former Morrisons retail operations boss to become its director of central store operations.
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News
Marks & Spencer launches TV search for design talent
Marks & Spencer is seeking its “next top designer” through a TV talent show tie-up with broadcaster ITV.
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News
Pets at Home comfortable on outlook as financial year closes
Pets at Home anticipates that profits for the year just ended will meet guidance and said it is “comfortable” with expectations for the year to come.
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News
Asos to hit profit guidance despite sales fall
Fashion specialist Asos has reported a fall in sales but expects to meet full-year profit expectations as it makes “good progress” with its turnaround strategy.
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News
Ocado sales and volumes rise in ‘strong start’ to year
Online grocer Ocado has reported a good beginning to its new financial year as its key metrics advanced.
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Opinion
‘Without Ray Kelvin’s idiosyncratic imprint, has Ted Baker lost its identity?’
Less than two years after its £211m acquisition by US brand development giant Authentic Brands, it looks as if Ted Baker’s core UK business is next in the administrators’ retail inbox.
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News
Harvey Nichols cuts jobs to address cost pressures
Department store business Harvey Nichols is to axe roles at its head office as it seeks to position itself for success after a tough period.
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News
Tycoon Ashley becomes Hornby consultant following Frasers investment
Frasers tycoon Mike Ashley is to become a consultant to Hornby following the retailer’s stakebuilding in the model railways specialist.
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News
Inflation rate falls to lowest level in more than two years
The rate of inflation has declined to its lowest point in more than two years, the latest official data has revealed.
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News
The Works to delist from main market in switch to AIM
The Works intends to move its shares off the London Stock Exchange’s main market and list on AIM, six years since its IPO.
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Analysis
New John Lewis boss Peter Ruis on first steps to restoring retailer’s mojo
Staff at John Lewis Partnership may once again have missed out on their beloved bonus – for the second year in a row – but at least the famous retailer is back in the black.
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News
Zalando adopts new strategy designed to power growth
International fashion pureplay Zalando expects to return to growth as it follows a new strategy.
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News
Zara owner Inditex posts surge in sales and profits
Fashion giant Inditex, owner of fascias including Zara and Bershka, has reported an increase in annual earnings and revenue, which it said was driven by “strong execution”.
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News
Morrisons racks up annual loss of £1bn
Morrisons has suffered an annual loss of £1bn as it battled intense competition and laboured under the weight of debt.
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Interview
Outstanding Contribution to Retail Award: Judith McKenna on why people make the difference
Once again, it’s been a year of retail triumphs.
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News
Exclusive: John Lewis to make record investment in staff pay
John Lewis Partnership is to invest £116m in higher staff pay, Retail Week can reveal.
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News
Sainsbury’s axes 1,500 jobs in ‘difficult but necessary’ decision
Sainsbury’s is consulting on 1,500 job cuts as it seeks to “save and invest” to provide customers with more “great value, quality and service”.
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Opinion
‘Would London celebrate or shun a potential Shein IPO?’
A London listing by online fashion giant Shein would be a blockbuster arrival on an ailing stock exchange. But would the City welcome it with open arms or turn its back?