Analysis: How Pets at Home is becoming Amazon-proof


After posting its 10th consecutive quarter of like-for-like growth, Pets at Home boss Peter Pritchard tells Retail Week how the business is holding off the onslaught of online rivals.

At a time when countless retailers are facing the pain of ecommerce competitors like Amazon biting chunks out of sales, Pets at Home is managing to keep online players on a tight leash.

The pet specialist recorded an 8.2% jump in retail like-for-likes during the 16 weeks to July 18, while total retail sales climbed 8.7% to £266.4m. Online sales soared 36% to £26m.

Bolstering its impressive figures was revenue from the in-store services it offers. Some 35.5% of the group’s revenue now comes from a combination of its vet practices, pet grooming services, adoption centres and – a dog walking service in which Pets at Home took a 19% stake three days prior to its year-end.

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