Quiz axes Zalando partnership as return rates soar

Zalando packaging

Quiz has cut ties with German etail marketplace Zalando after return rates selling via the platform rocketed.

The fashion retailer, which reported a 97% slump in full-year pre-tax profits to £0.2m today, ended its partnership with Zalando at the beginning of its current financial year.

Quiz chief executive Tarak Ramzan said it cut ties with Zalando after recording returns rates on items bought from the online retail platform “north of 70%” in the second half of its most recent financial year.

“Online returns are a big issue for the whole industry, the rate of returns has been rising and the whole industry talks about how to handle it because it has been costly,” said Ramzan.

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading

Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Two free article views per calendar month on Retail-Week.com
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.