Quiz axes Zalando partnership as return rates soar

Zalando packaging

Quiz has cut ties with German etail marketplace Zalando after return rates selling via the platform rocketed.

The fashion retailer, which reported a 97% slump in full-year pre-tax profits to £0.2m today, ended its partnership with Zalando at the beginning of its current financial year.

Quiz chief executive Tarak Ramzan said it cut ties with Zalando after recording returns rates on items bought from the online retail platform “north of 70%” in the second half of its most recent financial year.

“Online returns are a big issue for the whole industry, the rate of returns has been rising and the whole industry talks about how to handle it because it has been costly,” said Ramzan.

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