AO swings into the red as sales fall and it braces for further ‘volatility’

AO boss John Roberts

AO has reported a full-year loss in its delayed results as boss John Roberts says the etailer fights “through one of the most challenging operating environments we’ve weathered as a company”.

AO has recorded a pre-tax loss of £37m in the year to March 31, 2022, in comparison with a pre-tax profit of £20m the previous year.

The online retailer reported group adjusted EBITDA of £8.5m during the financial period, down 87% year on year, which it attributed to increased staff costs added during the Covid pandemic, as well as increased marketing and logistics costs.

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Two free article views per calendar month on
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.