An unflattering picture of retail employers has emerged from new research suggesting there are discriminatory practices and a lack of staff investment in the sector.
In its report Ready, Willing and Disabled, disability organisation Scope found 11 per cent of employers surveyed - of which nearly half were retailers - to be 'ignorant and fearful' of employing disabled people and of the belief that customers would not want to be served by them.
The Scope survey examined the attitudes of 1,000 people, including employers, employees and the disabled.
Separate research commissioned by Investors in People UK (IIP), whose main stakeholder is the Department for Education and Skills, reveals one in four retailers invest only in short-term training.
IIP said managing directors and senior managers failed to see the link between staff retention, productivity and developing their employees.