Verdict today revealed the winners of its Customer Satisfaction Survey, which ranked John Lewis the top retailer overall. Retail Week looks at who else came top.

Verdict’s retail winners and runners up by sector

Sector1st place2nd place3rd place
ClothingJohn LewisBonmarchéH&M
DIYScrewfixB&QWickes
FootwearAmazonBrantanoAsda/George
Food & groceryWaitroseAldiAsda
EntertainmentAmazonAsdaiTunes
Personal careAvonMorrisonsAsda
HomewaresJohn LewisDunelm MillMatalan
ElectricalsJohn LewiseBayAmazon

 

Verdict’s retail winners in the main drivers for customer satisfaction, which includes price, quality, range and service

CategoryWinning retailer
PriceHome Bargains
RangeDunelm Mill
ServiceJohn Lewis
QualityMarks & Spencer