Verdict today revealed the winners of its Customer Satisfaction Survey, which ranked John Lewis the top retailer overall. Retail Week looks at who else came top.
Verdict’s retail winners and runners up by sector
Sector | 1st place | 2nd place | 3rd place |
---|---|---|---|
Clothing | John Lewis | Bonmarché | H&M |
DIY | Screwfix | B&Q | Wickes |
Footwear | Amazon | Brantano | Asda/George |
Food & grocery | Waitrose | Aldi | Asda |
Entertainment | Amazon | Asda | iTunes |
Personal care | Avon | Morrisons | Asda |
Homewares | John Lewis | Dunelm Mill | Matalan |
Electricals | John Lewis | eBay | Amazon |
Verdict’s retail winners in the main drivers for customer satisfaction, which includes price, quality, range and service
Category | Winning retailer |
---|---|
Price | Home Bargains |
Range | Dunelm Mill |
Service | John Lewis |
Quality | Marks & Spencer |
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