John Lewis customer experience director Peter Cross exits

John Lewis

John Lewis Partnership’s customer experience director Peter Cross is to step down after almost eight years with the business.

Cross, who initially joined the eponymous department store chain as communications director in June 2013, will exit the partnership at the end of April. 

Cross was promoted to the role of customer experience director at John Lewis in February 2017 and his remit was broadened to include Waitrose last February. 

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