When John Lewis Partnership chair Sir Charlie Mayfield unveiled a restructure of the bellwether retailer, so radical was the overhaul that jaws dropped across the industry.
What astonished many observers was not just the seismic significance of the overhaul but the fact that there was not a single person from Waitrose on the new team, despite the differences between a food retail business – one of the UK’s biggest - and a department store division.
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