Customer

Get inside the mind of the new shopper with all the latest news, analysis, data and video

Our top reads on the retail customer

  • Primark pledges to keep prices low and cuts 400 jobs

  • Accelerating Ecommerce Week

  • ‘Maybe it’s Terry Smith who’s lost the plot – Unilever’s sustainability focus is logical, not ludicrous’

  • Five ways to boost customer retention in 2022

  • How Currys’ Baldock is preparing to navigate another year of supply chain challenges

  • Boots unveils lower prices in store for Advantage Card holders

Explore: The retail customer

Alex Baldock, chief executive of Currys

Analysis

How Currys’ Baldock is preparing to navigate another year of supply chain challenges

2022-01-14T16:51:00+00:00By

Electricals market leader Currys is preparing for another year of supply chain difficulties following a peak period hit by disruption and shortages.

Helen Dickinson

Opinion

‘Retailers achieved the incredible during Covid – imagine what we can do next’

2022-01-14T06:30:00+00:00By

If 2020 was a year of destruction, then 2021 was one of reconstruction and progress. But 2022 will put this to the test, warns BRC chief executive Helen Dickinson

shutterstock_1078357280-index

Analysis

Facebook dominates marketing spend with TikTok gaining ground, 59 CEOs reveal

2022-01-14T06:00:00+00:00Promotional research for

Retailers are ploughing marketing spend into social networks to reach consumers in the digital spaces where they spend their time, a new Retail Week report reveals.

Tech 100: The global technology leaders influencing retail

Tech 100 title image

Innovative thinking. New ideas. Investing ahead of the competition. These are all requirements if retailers want to stay agile in these changing times. So, who are the individuals leading the charge?

Retail Week’s annual Tech 100 index celebrates the people shaping the new digital retail ecosystem and who will continue to do so in the months and years ahead.

EXPLORE THE LIST

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