Customer

Get inside the mind of the new shopper with all the latest news, analysis, data and video

Our top reads on the retail customer

  • Strategic report: Five ways to turn your staff into customer champions

  • When UK retailers meet their audiences on Pinterest

  • Analysis: How Tesco’s Clubcard revival opens up new horizons post-pandemic

  • Peter Williams: ‘To fully restart retail we need a return to pre-Covid behaviour’

  • Live updates: Retail’s big reopening as Covid restrictions ease

  • Why affiliate marketing should be on your shopping list

Explore: The retail customer

Tesco Clubcard 2017

Analysis

Analysis: How Tesco’s Clubcard revival opens up new horizons post-pandemic

2021-04-14T16:10:00+01:00By

Following a year fundamentally shaped by the coronavirus pandemic, Tesco boss Ken Murphy set out his vision for utilising the strength of the retailer’s Clubcard customer base to put clear water between the grocer and its competitors.

Peter Williams

Opinion

Peter Williams: ‘To fully restart retail we need a return to pre-Covid behaviour’

2021-04-14T05:30:00+01:00By

When asked my views about looking forward for retail, the honest answer is: “I’m really not sure that I know.”

Shoppers outside John Lewis on Oxford Street

Analysis

Live updates: Retail’s big reopening as Covid restrictions ease

2021-04-09T05:30:00+01:00

The lights are being turned on again, three months after many stores went dark for the third lockdown as Covid gripped the country.

Six groundbreaking ideas to revive the high street

Six groundbreaking ideas to revive the high street

As non-essential shops reopen, Retail Week looks into what can be done to breathe new life into high streets:

  • How high streets and stores can adapt to serve people’s needs throughout the day
  • Smart collaborations between retailers can help make high street shops "more energising"
  • Town centres should "create a brand around" what their USP is
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Trending

  • Analysis: How Tesco’s Clubcard revival opens up new horizons post-pandemic

  • Live updates: Retail’s big reopening as Covid restrictions ease

  • Retail Question Time with Gary Grant and Frances Bishop

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