Customer

The latest news, analysis, data and video about the retail customer.

Our top read on the retail customer

Eva Pascoe

Opinion

Opinion: Ecommerce trailblazer Eva Pascoe on how tech is still transforming retail

2020-02-27T07:00:00+00:00By

Twenty-five years ago, Cyberia opened as the first cafe with full internet access in the world, located at 39 Whitfield Street in London’s Fitzrovia.

Explore: The retail customer

Suzy Ross

Opinion

Opinion: Far from terminal decline, the physical store is entering a new age

2020-02-11T07:00:00+00:00By

Despite countless headlines to the contrary, the physical store is far from dead. In fact, in many places, it’s thriving.

TikTok

Analysis

Analysis: Five trends for a winning business model to beat disruption

2020-02-11T06:30:00+00:00By

“The future belongs to those who prepare for it today” – civil rights activist Malcolm X unexpectedly hit on a business truth with this quote. Retailers and brands now face constant waves of disruption.

Fear factor sharks

Analysis

Why the fear factor is the biggest trend in retail right now

2020-02-07T06:00:00+00:00Promotional research for , by

From Brexit concerns to coronavirus and climate change, consumers have a rising sense of anxiety. How can retailers capitalise on the power of fear?

PROMOTIONAL RESEARCH FOR CATAPULT

2020: The Year of the Gig Economy

Catapult Dec 19

Are you struggling with high staff turnover and revenue losses due to gaps in staffing?

The UK’s booming gig economy now accounts for 4.7 million workers.

Find out how to make this shared workforce work for you.






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