Customer

Get inside the mind of the new shopper with all the latest news, analysis, data and video

Our top reads on the retail customer

  • Consumer confidence climbs in September but new restrictions loom

  • Consumer 2021: Five ways to get the future shopper spending more with you

  • 100 days since stores reopened: 10 key lessons retailers have learned

  • Consumer 2021: How to better serve the new ethically aware consumer

  • Consumer 2021: How must retailers adapt to changing customer journeys?

  • Consumer 2021 virtual events: Leaders’ strategies to define next year

Explore: The retail customer

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Analysis

100 days since stores reopened: 10 key lessons retailers have learned

2020-09-23T16:03:00+01:00

Today marks 100 days since retailers were allowed to reopen their stores following lockdown – and the retail landscape has changed dramatically. Retail Week analyses the key lessons retailers have learned since June 15

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Analysis

Consumer 2021: How to better serve the new ethically aware consumer

2020-09-23T06:00:00+01:00Promotional research for Epsilon-Conversant Reputation.com This Place and VMLY&R

As consumers increasingly turn to retailers that align with their social, political and ethical values, how should brands be reacting to this sea change in attitude?

Girl-on-phone

Analysis

Consumer 2021: Find out what the future shopper really wants

2020-09-21T05:00:00+01:00Promotional research for Epsilon-Conversant Reputation.com This Place and VMLY&R

With 2021 just around the corner, we get under the skin of the consumer and reveal what this means for retailers’ strategies in the year ahead.

Dynamic supply chains: Winning strategies designed for tomorrow’s consumer today

Dynamic supply chains: Winning strategies designed for tomorrow’s consumer today
  • Better understand key factors influencing consumer spending and customer experience in a post-pandemic world
  • Discover the role of data-driven insight in readying retail for a post-Covid future
  • How to navigate your supply chain through recovery and beyond
FIND OUT NOW

Trending

  • Watch: Tesco must do more to enforce face masks in store, urges Andy Burnham

  • Data: Less than a third of shoppers prepared to head back to stores

  • Coronavirus Consumer Pulse: Health and beauty traffic slumps to pre-Covid levels

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