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Retail-Week.com's full archive on the retail customer

R23 Cover without text

Research: 57 retail bosses reveal plans to navigate 2023

Promotional research for Zebra Technologies, by James Knowles

Research: 57 retail bosses reveal plans to navigate 2023

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Customer insight & inspiration

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‘Retailers will have to work harder this year to persuade people to shop’
Supermarket own-label: Will shoppers stay loyal when the cost-of-living crisis is over?
Innovation of the Week: On Running launches global running series ‘On Track Nights’
‘The next few months will be challenging, but we’re reaching the eye of the storm’
The Disruptors: Six brands giving health retail a shot in the arm
Store gallery: Inside Space NK’s largest UK site at Westfield London
Ranking: Amazon, Tesco and Asda offer best customer experience, say shoppers
Promotional research for Jaywing Juniper Opia and Yext
Analysis: How retail confounded the doom and gloom to achieve a very merry Christmas
Innovation of the Week: H&M launches experimental metaverse experience
Buys, boardroom exits and botched IPOs: retail’s biggest stories of 2022
Analysis: The most unexpected retail TikTok stars of 2022
'Retail’s 12 gifts of Christmas to customers and the country'
‘Greater discounting drove Black Friday sales for retailers getting the balance right’
Innovation of the Week: Lush opens Lounge for stressed-out shoppers
Currys boss Baldock on a tale of two markets – a Nordic slump vs UK resilience
Research: Tesco, Amazon and Aldi leaders reveal 2023 customer strategies
Promotional research for Jaywing Juniper Opia and Yext, by James Knowles
Ranking: The UK’s busiest retail websites on Black Friday 2022
How to break free of a harmful promotional cycle
Research: Christmas in crisis – and what to do about it
Promotional research for Jaywing Juniper Opia and Yext, by James Knowles
Innovation of the Week: Tesco’s community-focused ‘reverse supermarket’

Retail Voice

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Balancing the cost vs customer experience conundrum
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The four shopper groups shaping the UK’s retail sector
Paid for post by American Express
Consumers are not in a forgiving mood this holiday season
Paid for post by Zendesk
Practise relationship marketing to avoid ending up like Sephora
Paid for post by Cheetah Digital by CM Group
The next generation of connected brand building
Paid for post by Meta
How AI can simplify self-service shopping
Promotional research for Diebold Nixdorf
The four shopper mindsets emerging from the pandemic
Paid for post by Meta
How retailers can emerge strongly and gain market share
Paid for post by OC&C
Three trends shaping Black Friday Sales
Paid for post by Checkout.com
Does your store meet the multi-mission customer test?
Paid for post by Parcel Pending by Quadient
The best CX bet in a shrinking market
Paid for post by Uncrowd
Retail reloaded: why successful CX starts with an identity-first approach
Paid for post by Okta
The secret to growth? Make your EX more like your CX
Paid for post by Workday
The four retail opportunities that need to be addressed
Paid for post by EY
Unwrapping growth this festive season
Paid for post by Meta
Tips for approaching innovations using consumer data
Paid for post by RPC
A new breed of buyer: reimagining customer experience
Paid for post by Manhattan Associates
Four ways to tap into the £1.8bn subscriptions market
Paid for post by American Express
Five things you need to know about conscious consumers
Paid for post by PayPal
Gen Z: Your greatest retail opportunity or biggest threat?
Paid for post by Attensi

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