Customer

Get inside the mind of the new shopper with all the latest news, analysis, data and video

Our top reads on the retail customer

  • When UK retailers meet their audiences on Pinterest

  • Analysis: How Tesco’s Clubcard revival opens up new horizons post-pandemic

  • Peter Williams: ‘To fully restart retail we need a return to pre-Covid behaviour’

  • Live updates: Retail’s big reopening as Covid restrictions ease

  • Why affiliate marketing should be on your shopping list

  • Very Group and Gousto reveal CX investments

Explore: The retail customer

Peter Williams

Opinion

Peter Williams: ‘To fully restart retail we need a return to pre-Covid behaviour’

2021-04-14T05:30:00+01:00By

When asked my views about looking forward for retail, the honest answer is: “I’m really not sure that I know.”

Shoppers outside John Lewis on Oxford Street

Analysis

Live updates: Retail’s big reopening as Covid restrictions ease

2021-04-09T05:30:00+01:00

The lights are being turned on again, three months after many stores went dark for the third lockdown as Covid gripped the country.

RWCONN190_RACKSPACE_3X2

Analysis

Very Group and Gousto reveal CX investments

2021-04-01T06:00:00+01:00Promotional research for

The Very Group’s chief marketing officer Carly O’Brien and Gousto’s chief technology officer Shaun Pearce will reveal their biggest successes from the past 12 months and their plans for the coming year in our ‘Lean retail machines’ virtual event today. Register to watch live at 3.30pm today.

Six groundbreaking ideas to revive the high street

Six groundbreaking ideas to revive the high street

As non-essential shops reopen, Retail Week looks into what can be done to breathe new life into high streets:

  • How high streets and stores can adapt to serve people’s needs throughout the day
  • Smart collaborations between retailers can help make high street shops "more energising"
  • Town centres should "create a brand around" what their USP is
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Trending

  • Analysis: How Tesco’s Clubcard revival opens up new horizons post-pandemic

  • Live updates: Retail’s big reopening as Covid restrictions ease

  • Retail Question Time with Gary Grant and Frances Bishop

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