Customer

Get inside the mind of the new shopper with all the latest news, analysis, data and video

Our top reads on the retail customer

  • Live updates: Retail’s big reopening as Covid restrictions ease

  • Why affiliate marketing should be on your shopping list

  • Very Group and Gousto reveal CX investments

  • Three ways to market with purpose

  • Heavy discounting in March as low demand plagues fashion and footwear

  • Retail’s pandemic: reflections on a year since lockdown

Explore: The retail customer

Retail Question Time March 2021

Video

Retail Question Time with Gary Grant and Frances Bishop

2021-03-26T13:35:00+00:00By ,

As retailers prepare to reopen next month, toy retailer The Entertainer founder and chair Gary Grant and childrenswear specialist Pud Store founder Frances Bishop discuss their hopes and expectations, how consumers will behave and how their businesses have changed during the pandemic.

Primark

Data

Data: The top five retailers consumers want on high streets

2021-03-24T15:28:00+00:00Promotional research for

The future of UK High Streets is at stake as the country emerges from the grips of the pandemic, but it is important to understand what consumers want from it if they are to return in greater numbers. Read Retail Week’s High Street Rebooted report to find out what 1,000 ...

Savings jar

Data

Data: Post-lockdown spending priorities – has Covid changed what and how we shop?

2021-03-22T06:00:00+00:00By

How will a year of on-off restrictions impact how we shop going forward? As we near the end of lockdown, Retail Week teams up with Walnut Unlimited to ask consumers what their post-lockdown spending priorities are and how they differ to life before Covid.

Six groundbreaking ideas to revive the high street

Six groundbreaking ideas to revive the high street

As non-essential shops reopen, Retail Week looks into what can be done to breathe new life into high streets:

  • How high streets and stores can adapt to serve people’s needs throughout the day
  • Smart collaborations between retailers can help make high street shops "more energising"
  • Town centres should "create a brand around" what their USP is
FIND OUT NOW

Trending

  • Data: The top five retailers consumers want on high streets

  • Analysis: Why Kingfisher boss Thierry Garnier believes lockdown trends will last

  • Very Group and Gousto reveal CX investments

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