All Consumer insight articles – Page 2
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Analysis
The top retailers for CX as voted for by UK shoppers
Marks & Spencer and eBay are among the businesses named by consumers in Retail Week’s How They’ll Spend It 2024 report for offering the best shopping experiences.
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Opinion
‘Could AI-generated consumers shine a light on shoppers of the future?’
AI can be transformative but will only deliver a return on investment when harnessed with human intelligence, says Brian Kalms
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Retail Voice
Making promotional packaging more sustainable this Christmas
Brands face a lot of tough decisions on how they present their special edition products, especially at competitive times of year such as Christmas. Eviosys investigates what can be done to ensure eco-friendly doesn’t get forgotten this festive period
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News
UK consumer confidence ‘firmly in negative territory’ despite rise
UK consumer confidence had a “modest improvement” as it rose two points in December but remained “firmly in negative territory” as the cost-of-living crisis continues.
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Analysis
The trends and categories set to dominate Christmas spending
Following a record Black Friday and Cyber Monday, with Shopify merchants reaching a total of $9.3bn (£7.4bn) sales globally, the ecommerce platform predicts the top trends setting retailers up for a very merry Christmas
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Analysis
Get ready for 2024 with our exclusive strategic reports
Retail Horizon 2024 is here. Now in its fourth year, gain access to Retail Week’s subscriber-exclusive strategic toolkit.
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Analysis
Revealed: The real shopping priorities of 1,000 UK consumers in 2024
Featuring exclusive consumer research findings, How They’ll Spend It 2024 highlights major changes in shopping habits – and the trends that will stick next year
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News
‘Classic comfort foods’ top Waitrose food trends report
In a year dominated by the cost-of-living crisis and pressure on disposable incomes, Waitrose customers sought solace in familiar foods.
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News
Cash usage rises for first time in decade
Consumer use of cash grew for the first time in a decade, making up 19% of all transactions, up from 15% in 2021, according to the British Retail Consortium (BRC) Payments Survey 2023.
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Analysis
Lookfantastic looks ahead to eight beauty trends for 2024
From glass haircare to skincare brands catering for Gen Alpha, THG-owned pureplay beauty retailer Lookfantastic reveals eight of the biggest trends that will shape the world of beauty in 2024.
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Opinion
‘The commute has been truncated to a walk down the hallway, and retailers must adapt’
The once-coveted commercial districts are no longer the retail gold mines they used to be. How are retailers responding to changing consumer behaviour in the “post-commute economy”?
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Retail Voice
Are retailers ready for the last-minute holiday rush?
Planning for peak this year could be even harder with cash-strapped shoppers holding on to their pennies until the last minute. GXO’s Tony Mannix asks what it could mean for retailers this Christmas
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Analysis
Fashion retail leaders predict what future consumers will want to buy
Leaders and product bosses from New Look, The Very Group, Matalan, Bam, N Brown, Secret Sales, Fat Face and Seasalt reveal the products and trends they expect to be big news over the next three years
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News
More shoppers targeting Black Friday deals for Christmas shopping
More than four times the number of shoppers plan to do the majority of their Christmas shopping this Black Friday weekend this year compared to 2022.
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Opinion
‘Stores are here to stay but how should they adapt to different shopping missions?’
It’s important for retailers to think about the role of different stores in different locations and how they service individuals, says Lisa Hooker
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Retail Voice
Why retailers need more carbon transparency to achieve net zero goals
We all feel the pressure to cut carbon emissions, and we all know the risks if we don’t, says Virgin Media O2’s Adam Dancaster. Following the BRC asking the sector to achieve net zero emissions by 2040 through its Climate Action Roadmap, businesses are already making progress, but how much?
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News
Tourist tax hits London as Chinese visitors spend ‘significantly less’
London retailers are suffering from the continued impact of VAT on overseas spending as Chinese tourists returning to the capital spend “significantly less” than they did before the Covid-19 pandemic.
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Analysis
Golden quarter: How retailers are preparing for another cash-strapped Christmas
With the macroeconomic environment looking gloomier than ever, we spoke to some of the UK’s biggest retailers to get their take on whether this year’s festive season will be feast or famine.