From virtual interior design consultations to drive-thru collections, retailers have had to re-examine how they do business in the wake of coronavirus. Retail Week takes a look at the measures that will have staying power long after the two-metre rule has been scrapped.
Disinfectant-covered shopping trolleys, staff wearing face shields and arrows directing customers around a one-way system in stores would have seemed absurd just a few months ago but are all part of the everyday shopping experience now.
It goes without saying that Covid-19 has changed the way people shop. Gone are the days of shoppers idly browsing the shelves on lengthy shopping trips, with speed, safety and hygiene all now top of the agenda.
Despite social distancing measures continuing to be relaxed, it will be quite some time before the consumer mindset does the same.
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