Oasis

Fashion retailer Oasis has changed its international offer and is now focusing on online-only in many of its overseas markets. In the UK the retailer is developing its multichannel offer with in-store technology and social media.

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Think differently

Loyalty chatbot

Analysis: Are chatbots the key to customer service?

2018-05-02T05:00:00+01:00By

As investment in artificial intelligence continues to gain momentum, will chatbots become central to retail customer service or a misstep reflective of an over-reliance on technology?

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