During the 2012 Olympics, how will parcel deliveries around the main venues be affected?
Disruption to deliveries and collections during the Olympic period are expected because Games organisers have advised road closures, security lockdowns and restricted vehicular access and parking across the Olympic network.
All the leading courier companies aim to minimise disruption to deliveries and mitigate the impact. Postcodes affected by the ‘lockdown’ in London stretch from E20, the location for many of the Olympic venues, to Wimbledon in SW19. Other areas include Newcastle’s NE1, NE3 and NE8 and St James’ Park, CV6 and Coventry Stadium and M16 Old Trafford.
Chris Hall, managing director of direct mail company Hallmark Consumer Services, points out that couriers have switched depots to avoid Olympic-related congestion, created new routes for deliveries and collection to comply with restrictions and allowed drivers extra time. Parcelforce has even introduced two-man and some on-foot deliveries and collections.
It is vital that retailers work closely with couriers to assess the day-to-day impact on scheduled deliveries, advises Hall.
“Check the comprehensive daily schedule on London2012.com for more information,” he recommends. “To help manage customers’ expectations, display clear Olympic-period delivery policies on ecommerce websites and customer emails and even ask customers to allow extra time for certain deliveries.”
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Retail Surgery: During the 2012 Olympics, how will parcel deliveries be affected?