Opinion
-
Retail Voice
The four ingredients of a great delivery strategy
From scalability to agility, nShift’s Mattias Gredenhag examines the four must-haves retailers need to consider when it comes to delivery
-
Opinion
‘Asos and Superdry will remain fashion victims unless they win back customers’
While Asos and Superdry can tinker with things behind the scenes as much as they like, neither brand seems able to articulate how they plan to go about attracting new customers or winning old ones back.
-
Opinion
‘The voice of 3 million retail workers is finally being heard on crime’
A new law that makes assaulting store staff a specific offence is welcome news and shows that retail – an industry that sometimes feels ignored by those making decisions – can still exert influence in the corridors of power, says George MacDonald
-
Opinion
John Lewis Partnership: where should the new executive team focus?
With the strengthening of its leadership team and the appointment of former Tesco boss Jason Tarry as chair, what does the future hold for John Lewis? Retail Week data and insights director Lisa Byfield-Green examines the areas of the business that require focus and the priorities that lie ahead
-
Opinion
‘As Shein leads global fashion, there’s opportunity to differentiate on what it cannot do’
Shein became the world’s biggest fashion retailer in 2023. Retail Week data and insights director Lisa Byfield-Green considers the implications of Shein’s rise and identifies winning strategies its competitors can adopt in response
-
Opinion
‘Superdry investors face stark choice as Dunkerton takeover bid stumbles’
In the few days since everybody was feasting on Easter eggs, Superdry’s share price has shattered into more pieces than Humpty Dumpty
-
Retail Voice
The cost of ignoring workplace wellbeing
It’s time to celebrate the retailers who take as much interest in their wellbeing data as their financial results, believes the Retail Trust’s Chris Brook-Carter.
-
Opinion
‘In retail’s AI-enabled future, practical application should reign supreme’
The spike in interest catalysed by generative AI advances has reframed the potential for how much further it could drive critical business improvements, believes Brian Kalms
-
Opinion
‘Under new management, customer complaints are music to the ears at Morrisons’
It was Microsoft tycoon Bill Gates who said “your most unhappy customers are your greatest source of learning” – now Morrisons seems to be taking the same view.
-
Opinion
‘Being a high-performing retail leader today is harder than ever’
The role of retail chief executive is not for the faint-hearted, but former Walmart International boss Judith McKenna embodies some of the best leadership characteristics, believes Spencer Stuart’s Sally Elliott
-
Opinion
‘Without Ray Kelvin’s idiosyncratic imprint, has Ted Baker lost its identity?’
Less than two years after its £211m acquisition by US brand development giant Authentic Brands, it looks as if Ted Baker’s core UK business is next in the administrators’ retail inbox.
-
Opinion
‘Boots’ back-to-the-office diktat is clinging to a past that no longer exists’
Just as employees must recognise that a business has the right to dictate the terms of their employment, businesses must understand that talent retention is contingent on working policies that align with candidates’ expectations, argues Tony Gregg.
-
Opinion
‘Recent retail volatility has created M&A bargains’
The stock market’s lacklustre interest in retail is beginning to reflect in bid activity from investors attracted by some extremely low valuations, observes Matt Truman
-
Retail Voice
Don’t let innovation and choice fall down the priority list
As consumers become ever more discerning, Worldpay’s Pinar Koygun takes a look at five ways retailers can deepen their engagement with customers
-
Retail Voice
Five ways to make smart use of data
From market spend insights to mobility metrics, Experian examines five areas where retailers can use data to unlock further growth
-
Retail Voice
Three tips to help create marketing content at scale
Creating data-driven content for an ever-increasing number of channels and formats has become a serious challenge. Relayter spoke with a trio of retailers to get their first-hand tips and tricks to give you a head start
-
Retail Voice
Five ways stock tech can superpower your business
With retailers navigating increasing financial pressures and evolving customer expectations, Trust Retail’s Mike Dotson believes the key to success lies in software
-
Opinion
‘Would London celebrate or shun a potential Shein IPO?’
A London listing by online fashion giant Shein would be a blockbuster arrival on an ailing stock exchange. But would the City welcome it with open arms or turn its back?
-
Retail Voice
Deliveries enable ecommerce growth. Here’s how
Getting that all-important customer experience right is crucial. nShift’s Lars Dige Pedersen examines how retailers can make sure they are delivering at every single step
-
Opinion
‘Body Shop shows standing still is the most dangerous thing you can do in retail’
Retailers such as Lush and Rituals show the kind of mentality that bricks-and-mortar retailers need, by giving customers an experience they can’t get on a screen, maintains Natalie Berg.