Opinion
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Opinion
‘Under new management, customer complaints are music to the ears at Morrisons’
It was Microsoft tycoon Bill Gates who said “your most unhappy customers are your greatest source of learning” – now Morrisons seems to be taking the same view.
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Opinion
‘Being a high-performing retail leader today is harder than ever’
The role of retail chief executive is not for the faint-hearted, but former Walmart International boss Judith McKenna embodies some of the best leadership characteristics, believes Spencer Stuart’s Sally Elliott
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Opinion
‘Without Ray Kelvin’s idiosyncratic imprint, has Ted Baker lost its identity?’
Less than two years after its £211m acquisition by US brand development giant Authentic Brands, it looks as if Ted Baker’s core UK business is next in the administrators’ retail inbox.
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Opinion
‘Boots’ back-to-the-office diktat is clinging to a past that no longer exists’
Just as employees must recognise that a business has the right to dictate the terms of their employment, businesses must understand that talent retention is contingent on working policies that align with candidates’ expectations, argues Tony Gregg.
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Opinion
‘Recent retail volatility has created M&A bargains’
The stock market’s lacklustre interest in retail is beginning to reflect in bid activity from investors attracted by some extremely low valuations, observes Matt Truman
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Retail Voice
Don’t let innovation and choice fall down the priority list
As consumers become ever more discerning, Worldpay’s Pinar Koygun takes a look at five ways retailers can deepen their engagement with customers
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Retail Voice
Five ways to make smart use of data
From market spend insights to mobility metrics, Experian examines five areas where retailers can use data to unlock further growth
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Retail Voice
Three tips to help create marketing content at scale
Creating data-driven content for an ever-increasing number of channels and formats has become a serious challenge. Relayter spoke with a trio of retailers to get their first-hand tips and tricks to give you a head start
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Retail Voice
Five ways stock tech can superpower your business
With retailers navigating increasing financial pressures and evolving customer expectations, Trust Retail’s Mike Dotson believes the key to success lies in software
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Opinion
‘Would London celebrate or shun a potential Shein IPO?’
A London listing by online fashion giant Shein would be a blockbuster arrival on an ailing stock exchange. But would the City welcome it with open arms or turn its back?
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Retail Voice
Deliveries enable ecommerce growth. Here’s how
Getting that all-important customer experience right is crucial. nShift’s Lars Dige Pedersen examines how retailers can make sure they are delivering at every single step
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Opinion
‘Body Shop shows standing still is the most dangerous thing you can do in retail’
Retailers such as Lush and Rituals show the kind of mentality that bricks-and-mortar retailers need, by giving customers an experience they can’t get on a screen, maintains Natalie Berg.
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Opinion
‘Currys shareholders should hold out for a valuation that reflects long-term prospects’
For pretty much as long as China’s economic star has been in the ascendant, there has been speculation that one of its new generation of digital retail powerhouses might move to swoop on a venerable UK name.
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Opinion
‘We may be on the cusp of emerging from a final act of austerity’
There could well be light at the end of the tunnel for retailers, believes OC&C’s Matt Coode
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Opinion
‘The Body Shop’s plunge into administration leaves a bad smell’
The early new year often brings retail administrations, and so it has sadly proved for The Body Shop’s UK business.
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Retail Voice
Make deliveries and returns the focus of peak 2024 planning
From returns strategies to sustainability tracking, nShift’s Lars Dige Pedersen looks at how retailers can lay the groundwork for a triumphant 2024
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Opinion
‘We need a government that offers business leaders a seat at the table’
Retail needs to see joined-up government thinking that understands you cannot increase costs from every angle all at once, says the BRC’s Helen Dickinson
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Retail Voice
Discover the top trends on grocery shoppers’ lists
From subscriptions to seamless checkouts, Worldpay’s Pinar Koygun takes a look at what is ticking grocery shoppers’ boxes.
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Opinion
‘Back-to-office commands will drive talented people to your rivals’
Relations between employers and employees over the right to flexible working are showing signs of strain, observes Tony Gregg
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Opinion
‘The Tories have a major problem with business and Walker’s defection proves it’
The Iceland boss’ damning indictment of the Conservatives and endorsement of Labour may be polarising in and of themselves, but it highlights the depth of the government’s business troubles as it limps into an election year.