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Waitrose Continues to Evolve its Customer Experience with InMoment.

To discover how Waitrose has taken customer satisfaction to a new level with InMoment click here.

The Etail Power List of this year’s most influential retailers in ecommerce shows the industry and its leaders are changing faster than ever.

Comment: Etail Power List 2014 emphasises ecommerce evolution

The Etail Power List of this year’s most influential retailers in ecommerce shows the industry and its leaders are changing faster than ever.

To beacon or not to beacon, that is the question. As retailers roll out beacon technology, is it really enriching the customer experience?

Comment: Does beacon technology improve customer experience?

To beacon or not to beacon, that is the question. As retailers roll out beacon technology, is it really enriching the customer experience?

Relatively few retailers have rolled out beacons

Comment: Why are retailers not rolling out beacons?

Despite being billed as the next big thing in retail tech, uptake of beacons across the UK has been pretty slow. Why has this been the case?

Millennials\' shopping habits are influenced my new technology and social media

Comment: Is your retail model set up for baby boomers, not millennials?

Bold, brash, impatient, demanding… the millennial is a new breed of customer.

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