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Waitrose Continues to Evolve its Customer Experience with InMoment.

To discover how Waitrose has taken customer satisfaction to a new level with InMoment click here.

New research by eBay found that two thirds of the UK’s biggest high street retailers say they are under-investing in multichannel technology, despite almost all of them citing it as a significant factor in the long-term growth of their business.

Comment: Retail multichannel offers should be continually innovated

EBay research shows multichannel technology is where UK retailers both see the future of retail and feel they are under-investing.

Walmart has been mooted as a possible buyer of Park n Shop

Comment: Walmart’s GoBank deal isn’t really about banking 

Walmart’s decade-old aspiration to start its own bank just got a boost, with the roll-out of GoBank, a free mobile checking account, in partnership with Green Dot. 

Following Mothercare’s plans to become a digitally-led business, will the retailer be able to understand its customers digital demands?

Comment: Will digital innovation turn Mothercare around?

Following Mothercare’s plans to become a digitally-led business, will the retailer be able to understand its customers digital demands?

Analysts believe that payment methods such as contactless cards, near field communication and mobile transactions will eventually replace cash

Comment: The insight new leaders need to face the changing retail world

With new developments in retail technology and attitudes coming thick and fast, retailers need proper context to create the right strategy.

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