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Waitrose Continues to Evolve its Customer Experience with InMoment.

To discover how Waitrose has taken customer satisfaction to a new level with InMoment click here.

Tesco has sold or is closing its Blinkbox businesses

Comment: Tesco's Blinkbox failure proves copying Amazon is futile

With an insatiable appetite to capitalise on what it considered hot trends, Tesco hurried into an unknown market (to the grocer) that was already saturated.

Macy\'s Fifth Avenue

Comment: Have we come to the end of the road for in-store technology?

Will stores that are teched-up to the iBeacons appear any different to the customer? Maybe not if New York is anything to go by.

John Lewis has embraced technology and multichannel in the last few years

Comment: John Lewis IT boss - NRF is like 'Toys R Us' for retailers

I write these words somewhere over the Atlantic on the way back from NRF – the US ‘Big Retail Show’ which is increasingly the big ‘Global Retail Show’ in New York. 

Tesco was among the retailers providing food for thought at this year\'s NRF

NRF blog: Day three round-up – China, eye trackers and image recognition

As this year’s NRF conference winds down the delegates are turning their minds to their flights home and there is certainly a lot to digest.


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