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Waitrose Continues to Evolve its Customer Experience with InMoment.

To discover how Waitrose has taken customer satisfaction to a new level with InMoment click here.

Focusing on customer service ensures loyalty

Many retailers still only pay lip service to true customer service

Are customer at the heart of all you do? Lots of retailers have this in their mission statement but only pay lip service to it.

Browns has been bought by Farfetch

Farfetch can lead the luxury pack after its acquisition of Browns

Farfetch’s acquisition of Brown’s London boutique will see it gain a significant advantage over multichannel and pure-play rivals.

Supply chain

Blog: The changing role of the supply chain director

Managing the supply chain is now a more crucial business function than ever before, but is your business making the most of its potential?

The development of drones is evidence of how traditional retail faces disruption

How subscription models could revolutionise retail

New forms of this business model could be massively disruptive for retailers and brands


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