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Technology

Waitrose Continues to Evolve its Customer Experience with InMoment.

To discover how Waitrose has taken customer satisfaction to a new level with InMoment click here.

Retailers should learn from the best ecommerce operations to ensure their online offer is as appealing as their in-store offer.

Comment: Ask simple questions to enhance online success

Retailers should learn from the best ecommerce operations to ensure their online offer is as appealing as their in-store offer.

Amazon may have to shelve plans for its drone delivery service

Comment: Stores will rise again as Amazon’s drone dream is downed

Local high street stores will need to be front and centre of the convenience revolution as Amazon’s drone delivery service is derailed.

Cheil UK chief operating officer Matt Pye

Comment: Vloggers can provide retailers with the authenticity they often lack Video

Consumers engage with video content like no other form, but brands’ efforts to go it alone have been patchy.

Last year H&M aired the first ‘shoppable’ TV commercial using Delivery Agent’s ShopTV platform.

Comment: How the Super Bowl turns views into purchases

Shoppable advertisements and promotions aired during the Super Bowl demonstrate how retail boundaries are being blurred.

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