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Waitrose Continues to Evolve its Customer Experience with InMoment.

To discover how Waitrose has taken customer satisfaction to a new level with InMoment click here.

Tesco cannot blame its woes entirely on external challenges.

Comment: Tesco’s new chief executive Dave Lewis has to rebuild the retailer’s brand

Tesco’s new chief executive Dave Lewis will need to bring to an understanding of how to reconnect customers with the retailer’s brand.

Facebook is trialling a \'buy\' button

Comment: Facebook's 'Buy' button and what it means for retail

Facebook’s recent introduction of a ‘buy’ button, allowing users to buy advertised products without leaving the social network, is another step towards monetization of social networks.

Where Morrisons failed, Endless must understand the essence of Kiddicare’s success and re-engage with the new parents whose love of the business was once at the heart of its proposition.

Comment: Kiddicare can succeed again under new ownership

Kiddicare’s success relies on the retailer re-engaging with parents whose love of the business was once at the heart of its proposition.

Argos is being transformed into a digital business

Comment: Argos’s digital hub feels like an energised start-up

When people think of Argos, that bastion of the high street, what usually comes to mind? I’d wager that laminated catalogues and small pens are uppermost in most people’s minds.

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