Social media for retailers
Social media news
Shop Direct to close two customer service centres in outsource move
Shop Direct, which operates brands including Littlewoods and Very, has outsourced its customer service operation in a move which could see two of its four contact centres close.
B&Q launches female focussed ad campaign
DIY retailer B&Q is to launch a new spring summer ad campaign aimed at “inspiring the nation with confidence to improve their homes and gardens”.
Shop Direct develops virtual changing room
Etail giant Shop Direct is developing a virtual changing room to allow online customers to try on clothing.
Tesco unveils 3D virtual fitting room
Tesco is hoping to boost its online clothing sales and reduce returns through the launch of a virtual fitting room service.
Hobbs invests £18m to drive multichannel
Womenswear retailer Hobbs is investing £18m in multichannel integration and international expansion following a 10% sales rise for its autumn collection.
PayPal etail Awards 2012 shortlist announced
The shortlist for Retail Week and Drapers PayPal etail Awards 2012 includes outstanding retail businesses of all sizes excelling online.
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Tesco calms Twitter fury over 'unpaid' job
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M&S online customer feedback soars
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Superdrug delivers "solid" festive trading as boss Seigal steps down
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Asos to open data to external web developers
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Hamleys changes gender-oriented store layout
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Retail Week Conference goes interactive as sponsor The Cloud offers free internet for all
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Zulily recruits Kirby ahead of UK launch
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UK Uncut targets Topshop in Christmas protest
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Waitrose steps up social media presence
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New West End Company launches Secret Sales Spy to help bargain savvy shoppers
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WHSmith launches social networking e-reader Kobo Vox
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John Lewis Christmas ad unveiled
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MFI to relaunch online despite challenging trading environment
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John Lewis launches its £6m Christmas advertising campaign
Retail surgery
How can I combine a customer database and social media?
We have an existing customer database and we are very active on social media. How do we combine the two for greater effect?
Techology blog
Blogging the latest in e-commerce and retail technology news, in association with BT.
Comment
Lovehoney: Making the most of TV publicity
TV fame is just the beginning for Lovehoney’s journey to fulfillment.
Catalogues make way for digital dominance
In the face of digital dominance should Argos change its business model?
Getting the most out of multichannel
What’s become clear about cross-channel retailing is that it’s no passing trend – it’s a fundamental change in the way retailers operate.
In depth
How Facebook has changed retail
As Facebook floats with a valuation of more than $100bn, Retail Week asks what advantages the social network has created for retailers?
Retail Week Supply Chain Summit: What are the key issues for retailers?
Sophisticated collaboration with suppliers, the challenges of omnichannel consumer behaviour and rising scale and complexity of operations were recurring issues discussed at this years Retail Week Supply Chain Summit.
Choosing the right multichannel strategy
Consumers can interact with retailers in an increasing number of ways. But how do they actually do so, and what channels are proving the most popular?
