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Retail Week Customer Insight - October 2014

Digital edition: Retail Week Customer Insight - October 2014

Read the Retail Week Customer Insight supplement as a fully digital edition.

Retailers including Shop Direct have joined forces to share data with one another in a bid to curb online fraud collaboratively.

Shop Direct among retailers to join data sharing coalition to curb online fraud

Retailers including Shop Direct have joined forces to share data with one another in a bid to curb online fraud collaboratively.

Online checkouts have not moved on in 20 years and are holding back sales, says former Asos international director Jon Kamaluddin.

Tech & Ecomm Summit: 'Checkouts have not moved on in 20 years', says Kamaluddin

Online checkouts have not moved on in 20 years and are holding back sales, says former Asos international director Jon Kamaluddin.

20th anniversary of ecommerce

Video: Online retail celebrates 20th anniversary of first sale Video

August 11 marks the 20th anniversary of an event that altered the landscape of retailing forever – the first online purchase.

Office has apologised to customers after revealing its website has been the subject of a security breach.

Office apologises after website security breach

Shoe retailer Office has apologised to customers after revealing its website has suffered a security breach.

Morrisons has successfully used mobile phone location data to encourage new shoppers into its stores

Morrisons employee arrested as part of investigation into payroll data leak

A Morrisons employee has been arrested in the wake of a major breach of staff payroll data at the retailer.

David Smith

Comment: Retail's future is virtual and social, with a dose of science fiction

Few would argue that retail has undergone significant transformation the last couple of decades.

Making data secure is getting harder

Analysis: Are retailers facing a new breed of cyber attack?

Hot on the heels of US retailer Target suffering a huge data breach in December, it has merged that more than 2,000 Tesco customers’ email addresses and passwords were posted online yesterday after data stolen from other sites was compiled by hackers.

Shoppers must feel confident when using their cards

Comment: Why data security breaches in the US should matter to UK retailers

Another month, another two data security breaches – this time for Sears Kmart and now possibly Staples. But that’s just the USA’s concern, right?

Is Apple’s NFC smartphone another example of the retailer allowing others to pioneer a technology before presenting an accessible solution?

Comment: Apple's NFC iPhone can leapfrog the competition

Is Apple’s near-field-communication (NFC) smartphone another example of the retailer allowing others to pioneer a technology before presenting an accessible solution?

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