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Tesco boss Dave Lewis has told staff that its culture, processes and brand proposition must change but progress is being made despite this week’s accounting storm.
Read the Retail Week Customer Insight supplement as a fully digital edition.
The Dandy Lab is seeking to create the first “interactive lifestyle emporium” where technology will be used to tailor the shopping experience around a customer’s interests.
Localz, a start-up specialising in micro-location technology, has won John Lewis’ technology incubator competition JLab.
House of Fraser customers will next month be able to pick up high heels with their flat whites as the retailer introduces its click-and-collect service to a Caffè Nero coffee shop.
Wearable technology such as internet-connected clothing is only five years away from being used in-store at Tesco, chief information officer Mike McNamara said at Retail Week’s Tech & Ecomm Summit.
House of Fraser is rolling out beacon technology in mannequins at the retailer’s click-and-collect store in Aberdeen.
The winner of John Lewis’s start-up competition will be announced on Sunday. Retail Week went to hear the final presentations from the five finalists.
The White Company has debuted a striking new shop fit in Norwich, using a dramatic exterior to attract customers to its revitalised in-store offer.
Tesco’s convenience subsidiary is rolling out beacon technology in a move which could herald a new era of digital retail engagement.
Floor space may be one of the most limiting factors for retailers, but innovation is promising to revolutionise the in-store experience.