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Technology

Digital edition

Retail Week Customer Insight - October 2014

Digital edition: Retail Week Customer Insight - October 2014

Read the Retail Week Customer Insight supplement as a fully digital edition.

Retail Week Customer Insight - May 2014

Digital edition: Retail Week Customer Insight - May 2014

Read the Retail Week Customer Insight supplement as a fully digital edition.

Tesco has recast its self-service checkout voice

Blower’s retail cartoon: Tesco recasts self-service checkout voice

Retail Week cartoonist Patrick Blower’s take on Tesco recasting the voice of its self-service checkout and updating the phrases it says.

Retailers are mining data from loyalty schemes to gain customer insight

Loyalty schemes need an emotional connection, says Pets at Home director

Loyalty schemes don’t have to give anything away in order to be successful, according to Pets at Home commercial director Peter Pritchard.

Breakfast briefing

Breakfast briefing: Retail news on Walmart, Ted Baker, JD Sports and The Co-op

Retail news round-up on August 5, 2014: Walmart updates website for mobile users, Ted Baker unveils US site, JD outsources website content and The Co-op voted most ethical firm.

Convenience retailer McColl’s has launched loyalty scheme Plus to boost sales and drive its understanding of shopping habits.

McColl's launches loyalty scheme to drive sales and CRM

Convenience retailer McColl’s has launched a loyalty scheme to boost sales and drive its understanding of shopping habits.

Dunnhumby, the customer science company owned by Tesco, has acquired Berlin-based advertising technology firm Sociomantic.

Tesco-owned Dunnhumby acquires Berlin tech firm Sociomantic

Dunnhumby, the customer science company owned by Tesco, has acquired Berlin-based advertising technology firm Sociomantic.

Lidl

Comment: Real retail loyalty is about long-term customer relationships

Lidl’s Smarter Shopping trial has sparked debate about whether it is a loyalty scheme. It doesn’t matter, as long as it builds relationships.

Social media is increasingly influencing shoppers\' decisions

Comment: How social media influence will increasingly affect retail success

Retail is a social activity so it is no surprise that the industry and consumers alike have embraced social media as part of the experience.

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