Convenience is currently the watchword in customer experience trends. We pick out a few of the best examples from around the world.
The in-store technology on offer in New York ensures that retail in the Big Apple looks more engaging than it has done for some time
With Amazon expecting sales of more than 5.5 million products on Black Friday, we find out how its largest UK distribution centre is preparing.
Head of coffee at Harris + Hoole explains how it uses an app and face-to-face interaction to create an excellent customer experience.
EE’s latest store format has opened in London. Retail Week visited and spoke to retail director Deirdre Burns about the design of the shop.
Argos has raised the bar in fulfilment by launching same-day delivery for just £3.95 per order. We put the service to the test.
Experts share their thoughts and expectations about which new technologies will raise the bar in personalisation.
Catch up on this week’s big retail stories with analysis from news editor James Wilmore and grocery and property reporter Luke Tugby.
Retail Week’s latest report, in association with DHL, zeroes in on the new rules of engagement for the home and leisure sector.
Retail Week’s latest report, in association with DHL, explores how retailers can increase the sales of big-ticket items online.
Retailers are becoming targets for data thieves. We asked digital training firm Decoded’s head of product John Ridpath about the methods hackers use.
Hacking techniques are becoming increasingly sophisticated, so what steps can retailers take to protect their sensitive data?
Target has launched Open House, a ‘connected home’ that gives shoppers in San Francisco the chance to experience internet of things devices.
Doddle has launched a service that will collect parcels for delivery from a consumer’s location. We test-drive the scheme.
Yahoo has purchased social shopping site Polyvore, and it is not the first retailer to make online shopping a social experience.
Professor Michael Feindt explains how tech from Cern will kick-start dynamic pricing and remove gut feeling from 99% of operational decisions.
Cows, pigs and trees are made to appear in shopping trolleys at a supermarket experimenting with augmented reality in Northern France.
The third episode of Retail Week’s documentary series looks at the technology used in the shopping centres opening in the UK this year.
Find out about how the network of connected devices known as the internet of things is poised to grow and how consumers are using it.