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Technology

Digital edition

Retail Week Customer Insight - October 2014

Digital edition: Retail Week Customer Insight - October 2014

Read the Retail Week Customer Insight supplement as a fully digital edition.

Retail Week Customer Insight - May 2014

Digital edition: Retail Week Customer Insight - May 2014

Read the Retail Week Customer Insight supplement as a fully digital edition.

Houses of Parliament

Parliament modernises consumer rights to reflect digital purchases

The biggest overhaul of consumer rights in a generation is expected to boost the economy by £4bn over the next 10 years.

The European Commission is planning an investigation into ecommerce

European Commission plans to remove borders to buying online

The European Commission is planning an investigation into ecommerce in order to remove barriers to purchasing online across Europe.

Schuh as real-time visibility of all its stock across the company

Schuh unveils its future-proofed new store design at Bluewater

Schuh has revealed its new future-proofed store design, which it hopes to roll out across its fleet of shops.

Retail Week\'s Breakfast Briefing

Breakfast Briefing: Retail news on Ikea, Black Friday and Amazon

Retail news round-up on March 25, 2015: Stores to cut back on Black Friday deals, Amazon blasts aviation watchdog and Ikea snaps up shopping centre stake.

Morrisons has announced it will stop using its Intelligent Queue Management (iQM) technology in its stores

Morrisons’ new boss ditches till technology in favour of human touch

Morrisons has announced it will stop using its Intelligent Queue Management (iQM) technology in its stores from today.

Christmas and the consumer

This guide brings you the insight you need to help predict the fortunes of the 2014 golden quarter.

Take a look now and discover:


  • What the festive spirit is among the UK’s shoppers

  • What they expect to spend this year

  • How, when and where will they spend it

Access the Christmas and the consumer guide today

 

Skoda is using eye-tracking technology to tell viewers which car they prefer

Comment: Retailers could learn a lot from Skoda's eye-tracking technology Video

For all the talk of how digital technology can bring a more engaging experience to customers, the reality is that a lot of digital creative is actually quite passive.

M&S innovates with in-store kiosks

Comment: Retailers must accommodate the connected customer

Dixons Carphone boss stressed the need for retailers to cater to the connected customer as multichannel retail becomes increasingly common.

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