By continuing to use the site you agree to our Privacy & Cookies policy

Browse company A-Z

Subscriptions FAQ

Frequently-asked questions about print subscriptions to Retail Week magazine

Frequently-Asked Questions

Why take out a print subscription to Retail Week?

Retail Week is packed with all the essential news and issues, practical insights and strategies. Timely insight and understanding are essential, so when you subscribe each week you will receive:

  • Up-to-date news from the entire UK retail sector
  • Comprehensive retail market data
  • Overview of the international market
  • Insight into how the best retailers are rising to the challenges.

Retail Week also introduces new regular features focusing on topics such as marketing, operations, HR and security.

Retail Week is your essential guide to the retail business - no retail professional can afford to be without it.

How much is a subscription?

The latest price offers can be found on our subscription page. Any discount displayed is the saving off the cover price. Please note that if subscribing from outside the UK and you choose to pay by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price.

What is included in the subscription price?

That depends on the subscription package you choose. Our three subscription packages bringing you the best of both print and digital platforms, can be found on our subscription page.

Why is it easier to pay by Direct Debit?

Direct debit is a continuous payment method available in the UK and eliminates the need for you to remember to renew your subscription each year. You will be in complete control of your subscription and you have the option to pay annually, as well as quarterly or six-monthly to help spread the cost of your subscription over the year.

How secure are my credit card details if I place my order online?

All the information you provide is encrypted (scrambled) using the industry-standard SSL (Secure Socket Layer) technology so that when you submit your order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.

Can I pay by invoice?

Yes, we can arrange for you to be sent an invoice. Please contact customer services.

Can I order a subscription for delivery to an address outside the UK?

Yes. But as the magazine is dispatched from the UK, the subscription price is higher to cover the additional delivery costs. The latest overseas prices can be found on the subscription order form.

Can I pay in a currency other than £ Sterling?

We accept cheque payments in most currencies. If paying by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price. Please contact customer services for other payment queries.

Can I order more than one subscription?

Yes, but if ordering online, you must complete a separate order for each magazine subscription you require. Alternatively please place your order via phone, email, fax or post.

Are discounts available for bulk subscriptions?

Yes, we do offer discounts for organisations who order multiple copies. Simply contact us on +44 (0)203 033 2882 or email Harley.capewell@emap.com with your requirements.

How do you acknowledge receipt of my order?

If you place your order online, an email acknowledgement will be sent to you almost immediately after you submit your order. This will confirm the details of the address to which the issues will be sent, your 10 digit subscriber number together with details of when your subscription will start and end. Should you not receive your acknowledgement within 24 hours, please contact customer services.

If you place your order over the phone, via fax, email or post, a written acknowledgement will be sent to you within a few days of receipt of your order. This will include details of your 10 digit subscriber number, when your subscription will start and end, and the address or addresses to which the issues will be sent. Should you not receive your acknowledgement within 10 days, please contact our print subscription customer services.

When will my first issue arrive?

Your order acknowledgement will confirm details of the first issue you will be sent. This is normally within 14 days of placing your order.

What do you do with my personal information?

We use the personal information you provide such as your name, address, email address and credit card details to process your subscription order. We may also ask you about your profile and interest areas, and whether you are interested in receiving details of other services provided by EMAP Publishing Limited (the publisher of Retail Week) and/or those of third parties which may be of interest to you. Please see our privacy policy for more for information.

If I’m giving a gift subscription, do you send anything to the recipient?

Yes. If you place your order online you can choose if you’d like us to send an electronic gift card to your friend or colleague – this can be sent immediately or on a date of your choice. If you place your order over the phone, via fax, email or post, we will send you a card and envelope in your order acknowledgement letter so you can write a personal message and send it on to the recipient.

How do I renew my subscription?

You can renew online by logging in here. You will need to have your 10-digit subscriber number to access your account – this is used to identify both you and your subscription.

Alternatively we will send you a subscription renewal notification before the end of your subscription either via email or mail – or you may receive a telephone call. Simply complete the form and send us the appropriate payment. Or you can renew directly via phone, email, fax or post.

When does my current subscription expire?

You can check your subscription details online by logging in here. You will need to have your 10-digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact print subscription customer services.

How do I change my address?

You can change your address online by logging in here. You will need to have your 10-digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact us via phone, email, fax or post.

What if an issue doesn’t arrive?

Simply contact the print subscription customer services team and they will check we have your correct address details and arrange for a replacement copy to be sent to you.

What if my magazine arrives damaged?

Simply contact our print subscription customer services team and they will arrange for a replacement copy to be sent to you.

What is my subscriber number?

Your subscriber number is a 10 digit number that is used to identify both you and your subscription. It can be found on any email or written correspondence that we have sent you or on the wrapper/label on your subscription copy. If you cannot find it, please contact print subscription customer services.

Can I cancel my subscription?

We hope you are delighted with your Retail Week subscription. However, if for any reason you wish to cancel your subscription we are happy to refund any unmailed issues. Please note that our subscription term is 12 months, so please contact the Retail Week subscription customer services team within the first 30 days of the purchase of your subscription if you are dissatisfied in any way and we will refund you for all unmailed issues.

How do I order a back issue?

For prices and availability, please contact print subscription customer services.

How do I contact print subscription customer services?

Phone: call the subscription hotline on 0844 848 8858 or +44 (0)1604 828705 if calling from outside the UK. Lines are open Monday to Friday (8.00am – 9.30pm) and Saturday (8.00am to 4pm) GMT.

Email: Help@subscribe.retail-week.com

Post: EMAP Publishing Ltd, 10 Waterside Way, Northampton, NN4 7XD, UK

Interact

Get the App

Retail Week Power List 2013
The Retail Week Power List 2013 unveils the 100 most influential people in retail
Retail Week Power List 2013
Store format innovations, store design trends and visual merchandising