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Subscriptions FAQ

Frequently-asked questions about print subscriptions to Retail Week magazine

Frequently-Asked Questions

Why take out a subscription to retail week?

Retail Week is the UK's leading provider of retail industry news, top retail jobs, key retail market reports and data, from across the entire retail sector.

Online and in print, we ensure you have the detail you need, when you need it.

What does a subscription to retail week include?

Our customers have told us what they wanted which has helped us create three subscription packages, bringing the best of both print and digital platforms and enabling you to get the information you need in whatever format you choose.

Anytime Anywhere – Receive the latest retail news, comment and insight on every platform and never miss a thing.

On the Move – Exploit the benefits of our fully digital service and get our market-leading content in this new portable format.

Home & Office – Select the classic option that has been adding value to the retail business for the last 25 years.

With every subscription package you will also receive:
• Retail-week.com: your access to breaking news as it happens plus content by sector
• Retail Week Knowledge Bank: a searchable database comprising profiles on over 230 UK retailers, including Arcadia, ASOS, H&M and Primark
• Supplements: authoritative information on specialist areas including supply chain, property and marketing
• Retail Week mobile: access news on the move, for your convenience
• Email Newsletters: Weekly email updates about all things retail

How much is a subscription to Retail Week?

To find the latest prices for our three packages please see our subscription offers page.

Why is it easier to pay by Direct Debit?

Direct debit is a continuous payment method available in the UK and eliminates the need for you to remember to renew your subscription each year. You will be in complete control of your subscription and you have the option to pay annually or quarterly to help spread the cost of your subscription over the year.

How secure are my credit card details if I place my order online?

Yes. All the information you provide is encrypted using the industry standard SSL (secure socket layer) technology.

Can I pay by invoice?

Yes, we can arrange for you to be sent an invoice. Please contact help@subscribe.retail-week.com.

Can I pay in a currency other than £ Sterling?

We accept cheque payments in most currencies. If paying by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price. Please contact customer services for other payment queries.

Can I get a team subscription?

Yes. We offer preferential rates for 5+ subscriptions and our corporate membership includes exclusive benefits not available to individual subscribers. Please contact our corporate subscriptions team for details:

Harley Capewell
Tel: 020 3033 2649
Email: Yes. We offer preferential rates for 5+ subscriptions and our corporate membership includes exclusive benefits not available to individual subscribers. Please contact our corporate subscriptions team for details:

Harley Capewell
Tel: 020 3033 2649
Email: harley.capewell@emap.com

How do you acknowledge receipt of my order?

If you place your order online, an email acknowledgement will be sent to you almost immediately after you submit your order. This will confirm the details of the address to which the issues will be sent, your 10 digit subscriber number together with details of when your subscription will start and end. Should you not receive your acknowledgement within 24 hours, please contact customer services.

If you place your order over the phone, via fax, email or post, a written acknowledgement will be sent to you within a few days of receipt of your order. This will include details of your 10 digit subscriber number, when your subscription will start and end, and the address or addresses to which the issues will be sent. Should you not receive your acknowledgement within 10 days, please contact our print subscription customer services.

Can you deliver to an address outside the UK?

Yes. But as the magazine is dispatched from the UK, the subscription price is higher to cover the additional delivery costs. The latest overseas prices can be found on the subscription order form.

When will my first printed magazine arrive?

Your order acknowledgement will confirm details of the first issue you will be sent. This is normally within 14 days of placing your order.
Please note the On the Move subscription package does not include the weekly print magazine.

What do you do with my personal information?

We use the personal information you provide such as your name, address, email address and credit card details to process your subscription order. We may also ask you about your profile and interest areas, and whether you are interested in receiving details of other services provided by EMAP Publishing Limited (the publisher of Retail Week) and/or those of third parties which may be of interest to you. Please see our privacy policy for more for information.

How do I renew my subscription?

We will contact you before the expiry date of your subscription to ensure that your renewal is taken out in good time, so that you don’t miss out on any news or information from us. If you wish to renew at any other time, please call us on +44 (0)1604 828705. You will need to have your 10-digit subscriber number to access your account, as this is used to identify both you and your subscription.

When does my current subscription expire?

You can check your subscription details online by logging in here. You will need to have your 10-digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact print subscription customer services.

How do I change my address?

You can change your address by contacting the subscription customer services team. You will need to have your 10-digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact us via phone, email, fax or post.

What if an issue doesn’t arrive?

Simply contact the subscription customer services team and they will check we have your correct address details and arrange for a replacement copy to be sent to you.

What if my magazine arrives damaged?

Simply contact our subscription customer services team and they will arrange for a replacement copy to be sent to you.

What is my subscriber number?

Your subscriber number is a 10 digit number that is used to identify both you and your subscription. It can be found on any email or written correspondence that we have sent you or on the wrapper/label on your subscription copy. If you cannot find it, please contact print subscription customer services.

Can I cancel my subscription?

We hope you are delighted with your Retail Week subscription. However, if for any reason you wish to cancel your subscription we are happy to refund any unmailed issues.
Please note that our subscription term is 12 months. You will need to contact us within the first 30 days of the purchase of your subscription if you are dissatisfied in any way and we will then refund you for all unmailed issues.

How do I order a back issue?

For prices and availability, please contact us.

How do I contact print subscription customer services?

Phone: call the subscription hotline on +44 (0)1604 828705. Lines are open Monday to Friday (8.00am – 9.30pm) and Saturday (8.00am to 4pm) GMT.

Email: help@subscribe.retail-week.com

Post: EMAP Publishing Ltd, 10 Waterside Way, Northampton, NN4 7XD, UK

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