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Courier firm Yodel has suspended collections from distribution hubs after an unprecedented surge in demand following Black Friday.
Burberry has launched a personalised shopping advice service that allows social media users to ask for gift suggestions.
Retail news round-up on December 16, 2014: Click-and-collect orders to jump 49% over Christmas, Irish retailers warned to be beware of Christmas shoplifting, Liberty taps SapientNitro for omnichannel strategy.
Luxury department store Harvey Nichols has opened its new ‘VIP’ Style Advisors Service at its Knightsbridge flagship.
Mulberry has reported a pre-tax loss of £1.1m in its interim results as it continues to take steps to return the business to growth.
Mulberry has appointed Johnny Coca, head design director of luxury fashion brand Céline, as its new creative director.
Eastpak has opened a London pop-up shop which uses touch screen technology to showcase and sell products including bespoke backpacks.
Andy Barwood, creative director of Indicia compares the respective Convent Garden store offers of Paul Smith and Office.
With ecommerce becoming increasingly prevalent, luxury retailers must improve their online and delivery service or risk losing their customers.
It appears that luxury brands are finally realising that online is a channel that cannot be ignored as Cartier has made the move to trade on Selfridges’ website.