http://www.retail-week.com/rss/technology_rss.xml en-uk At BT’s AGM last week, the telecoms giant confirmed that it would be pushing on with its trials of Phorm. http://www.retail-week.com:80/ChannelComment/2008/07/on_good_phorm.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/ChannelComment/2008/07/on_good_phorm.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 23 July 2008 10:12 http://www.retail-week.com:80/images/Joanna%20Perry_resized_70_tcm14-960122.jpg Waterstone’s has created a single data warehouse and a web-based reports platform in a project costing less than £500,000. http://www.retail-week.com:80/NonChannelContent/2008/07/waterstones_creates_companywide_portal.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/NonChannelContent/2008/07/waterstones_creates_companywide_portal.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 23 July 2008 10:14 http://www.retail-week.com:80/images/Waterstones_fascia_resized_70_tcm14-1739564.jpg Coffee Republic is to extend its deployment of contactless payment devices after a successful trial at five London outlets. http://www.retail-week.com:80/Technology/2008/07/coffee_shop_ups_contactless_but_retailers_cautious.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Technology/2008/07/coffee_shop_ups_contactless_but_retailers_cautious.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A 23 July 2008 10:55 http://www.retail-week.com:80/images/BarclaycardCashless_resized_70_tcm14-1739670.jpg Nisa-Today’s is to use an online application to trade with the suppliers it recruits to its local sourcing initiative. http://www.retail-week.com:80/Food/2008/07/nisatodays_to_use_web_tool_for_local_sourcing.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Food/2008/07/nisatodays_to_use_web_tool_for_local_sourcing.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A 23 July 2008 10:19 The latest PCI DSS requirements are here. If you missed the 30 June compliancy deadline, tune in to our free-to-view webcast and learn how to achieve compliance and successful data security. http://www.retail-week.com:80/webinars/2008/07/encrypting_your_data_to_ensure_top_security.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/webinars/2008/07/encrypting_your_data_to_ensure_top_security.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A 18 July 2008 12:32 http://www.retail-week.com:80/images/GenTech_resized_70_tcm14-66401.jpg ERP systems tend to only ever make the headlines when they go wrong, but the positive impact they can have on a retail business is still tremendous, as Joanna Perry discovers http://www.retail-week.com:80/Technology/2008/07/two_sides_to_every_story.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Technology/2008/07/two_sides_to_every_story.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 18 July 2008 16:11 http://www.retail-week.com:80/images/DUNELMfascia_resized_70_tcm14-1734278.jpg As if supply chain management didn’t have enough to worry about with the price of fuel, Wal-Mart has set a new precedent for the level of information consumers can expect on products. http://www.retail-week.com:80/ChannelComment/2008/07/give_them_proof.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/ChannelComment/2008/07/give_them_proof.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 16 July 2008 10:32 http://www.retail-week.com:80/images/Joanna%20Perry_resized_70_tcm14-960122.jpg Figleaves will allow customers to pay for items in euros when it relaunches its web site at the beginning of next year. http://www.retail-week.com:80/Technology/2008/07/new_figleaves_site_to_take_euro_payments.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Technology/2008/07/new_figleaves_site_to_take_euro_payments.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 16 July 2008 11:35 http://www.retail-week.com:80/images/Figleaves_resized_70_tcm14-1733707.jpg O2 has revealed that its IT systems are back to normal, after demand for the 3G iPhone caused its web site to crash and store systems to slow last week. http://www.retail-week.com:80/Technology/2008/07/o2_systems_back_on_track_after_iphone_rush.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Technology/2008/07/o2_systems_back_on_track_after_iphone_rush.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A 16 July 2008 11:48 http://www.retail-week.com:80/images/iphone3G_resized_70_tcm14-1733618.jpg Shop Direct is working with Buy.at to allow its affiliate marketing partners to host video ads online. http://www.retail-week.com:80/Technology/2008/07/shop_direct_to_post_videos_on_affiliates_sites.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Technology/2008/07/shop_direct_to_post_videos_on_affiliates_sites.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A 16 July 2008 11:55 Tesco has launched its first Argos-style shop-in-shop at its Homeplus store in Bristol, which opened this week. http://www.retail-week.com:80/People/2008/07/tesco_takes_on_argos_with_first_catalogue_shop_launch.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/People/2008/07/tesco_takes_on_argos_with_first_catalogue_shop_launch.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Lisa Berwin 11 July 2008 12:08 http://www.retail-week.com:80/images/Tesco%20Home_resized_70_tcm14-1711109.jpg Customer focus, carbon footprints and career paths topped the technology agenda at this year’s Retail Solutions conference. Joanna Perry attended to find out who’s doing what http://www.retail-week.com:80/Technology/2008/07/signs_of_the_times.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Technology/2008/07/signs_of_the_times.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 11 July 2008 09:52 http://www.retail-week.com:80/images/TescoFascia_resized_70_tcm14-93993.jpg If the chatter on the web is anything to go by, many customers have been disappointed by the process put in place by O2 for pre-registered customers to get their hands on the new 3G iPhone. http://www.retail-week.com:80/ChannelComment/2008/07/3g_iphone__firstgeneration_service.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/ChannelComment/2008/07/3g_iphone__firstgeneration_service.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 09 July 2008 10:47 http://www.retail-week.com:80/images/Joanna%20Perry_resized_70_tcm14-960122.jpg Mail order retail group Otto UK has increased payments received on time by 17 per cent by calling customers with an automated reminder. http://www.retail-week.com:80/Technology/2008/07/otto_cuts_late_payments_with_automated_calling.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Technology/2008/07/otto_cuts_late_payments_with_automated_calling.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 09 July 2008 10:49 http://www.retail-week.com:80/images/otto%2Coli_resized_70_tcm14-572947.jpg Borders is to implement a store communication system as part of the software refresh it is undertaking this year. http://www.retail-week.com:80/Technology/2008/07/borders_invests_in_store_communications_it.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Technology/2008/07/borders_invests_in_store_communications_it.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 09 July 2008 10:55 http://www.retail-week.com:80/images/BordersUK_resized_70_tcm14-1117688.jpg Marks & Spencer is to introduce a new IT security system at the point of sale (PoS). http://www.retail-week.com:80/Technology/2008/07/ms_to_up_pos_security_with_system_rollout.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Technology/2008/07/ms_to_up_pos_security_with_system_rollout.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A 09 July 2008 11:06 http://www.retail-week.com:80/images/M%26SStaff_resized_70_tcm14-1703581.jpg Click here to try our interactive version of the latest issue of Retail Week. http://www.retail-week.com:80/NonChannelContent/2008/07/read_retail_week_online.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/NonChannelContent/2008/07/read_retail_week_online.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A 04 July 2008 14:45 http://www.retail-week.com:80/images/001rtwk040708_resized_70_tcm14-1686745.jpg Asos wants to tailor its communications to different customers. Marketing boss Hash Ladha tells Joanna Perry how a customer relationship management system will help it meet its aims http://www.retail-week.com:80/Fashion/2008/07/up_close_and_personal.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Fashion/2008/07/up_close_and_personal.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 03 July 2008 16:37 http://www.retail-week.com:80/images/Hash%20Ladha_resized_70_tcm14-1686097.jpg Technology comes in for some stick for allowing people to snoop on others. Whether its e-mail, web monitoring or even CCTV, technology’s use often comes with negative connotations. http://www.retail-week.com:80/ChannelComment/2008/07/big_brother_goes_green.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/ChannelComment/2008/07/big_brother_goes_green.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 02 July 2008 11:28 http://www.retail-week.com:80/images/Joanna%20Perry_resized_70_tcm14-960122.jpg Tesco is to roll out a workforce scheduling system to its stores. http://www.retail-week.com:80/Food/2008/07/tesco_to_deploy_staff_scheduling_to_stores.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A http://www.retail-week.com:80/Food/2008/07/tesco_to_deploy_staff_scheduling_to_stores.html;jsessionid=4C5B470D8852B9CADC0D22BBE8045E8A Joanna Perry 04 July 2008 10:55 http://www.retail-week.com:80/images/Tesco%20slovakia%20hypermarket_resized_70_tcm14-611406.jpg