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I've tried on three occasions to support HMV by buying CD’s and DVD’s as Nick suggests but have unfortunately been turned away by the huge Q at the checkout, the last one 26 people long.

Fantastic I hear you say they’re getting the customers in, true they are but they’re also only operating 3 out of 6 tills right in the middle of lunch time. I’d argue that ‘operationally’ they've got it wrong, sure there are lots of staff on the floor who look like Christmas hires but obviously haven’t been till trained and therefore not being used.

Maybe HMV hired them to late in a misguided attempt to save a few pounds?

I'm not the only one frustrated as the run up to the tills are littered with out of place goods obviously dropped by exhausted consumers.

It's a tough environment out there but you've got to get the basics right.