Report comment

Please fill in the form to report an unsuitable comment. Please state which comment is of concern and why. It will be sent to our moderator for review.

Comment

Ok, here is how I see it, HMV have sat back and allowed on-line to dominate over the past few years, rather than restructure ( happening now but too little to late ?) and get their customer base on side, Customer service has been non existent to date and that's what Makes the bricks side of the business different ( sounds like common sense right?) You want to be able to go in buy a track or an album or even listen to it first ! sync it to your phone or ipod or whatever and have a good experience. Instead you go in, are greeted with a bad experience the majority of the time, no knowledge where things are etc or they just don't seem to be interested. The Main problem of course is that they are overpriced. You can buy the same product locally cheaper - so why would you pay extra for a worse experience. Remember a few years ago you would see a CD in HMV for £15 and you could but it elsewhere for £10 well they should have invested that extra £5 they charged more wisely given the state they are in now.

Your details

Cancel