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Human Resources

News about human resources management in the retail industry

Alex Ferguson

Analysis: Retail lessons from Alex Ferguson's school of management

Manchester United manager Alex Ferguson this week revealed he is to retire at the end of the season after 26 years in charge. Retail Week looks at the retailers who carry his traits and what they can learn from the Scotsman.

Ikea doesn’t rely on market research and instead focuses on customer empathy

Comment: Too many retail bosses are closed to new ideas

We’ve all read autobiographies by ordinary people who came up with great ideas that are now an established part of our high streets.

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Pret a Manger’s founders realised the business had grown too big for them  and appointed a new chief executive

Comment: Striking the right professional management balance

I’ve always been fascinated by the relationship between a company founder and the management they inevitably have to bring in.

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