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When signing in, you will find a ‘forgotten password’ link under the password box. Click on this and then fill in the email address you used when registering on the site. We will then email your password to you within a few minutes.

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n order to access subscriber content on Retail-week.com you must first have activated the online portion of your subscription. Click here for more details.

If you are still unable to access subscriber-only content, we suggest you:

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If you are still having problems, please contact Customer Services via customerservices@retail-week.com or 0203 033 2626 (Monday to Friday 9.00am – 5.30pm GMT).

Can I change my email address and the password I use to access the website?

Yes. To change your email address and password, please first sign in to your account and go to the Account Settings page. Once you have done this, please also email customerservices@retail-week.com to advise them of your change of email address.

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If you do not have a subscription, you can access all articles within a few minutes by subscribing online here.

If you are currently a Home & Office subscriber and want to add tablet app access to your account you can do so by upgrading to our Anytime Anywhere or On the Move packages. Simply call our subscription hotline on 0844 848 8858 or email

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Once you have downloaded the app from the App Store or Google Play you can then login using your Retail-Week.com username and password.

If you have any difficulties please contact us or 0203 033 2626 (Monday to Friday 9.00am – 5.30pm GMT)

My company has multiple subscriptions, but only one person can log in to the website. How can I set up access for all individual subscribers?

If you have a multiple copy subscription, you will be entitled to have the same number of website users as you have magazine subscriptions. However, we may need to manually set up access for all users for you – please contact us or 0203 033 2626 (Monday to Friday 9.00am – 5.30pm GMT).

When I go back to use the website again, I have been logged out. Why?

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I signed up to receive your free newsletters, but I am not receiving them. Why?

Please check you have provided us with your correct email address. To check which e-mail address you are registered with, sign in to your account and go to the Account Settings page.

If your details here are correct, we suggest you check your mailbox settings to see if the newsletters are being pushed into ‘junk’ mail or if your mailbox is full. To avoid the newsletters being treated as spam, it may help to add the e-mail address news@retail-week.com to your address book.

If you are still experiencing problems, we suggest you then contact your own email service provider.

What is your privacy policy?

Our privacy policy can be found here.

How do I add you to my safe senders list?

If you need help adding us to your safe senders list, ensuring our emails are delivered to you inbox every time, just select your email client from the list of popular clients below and follow the instructions.

Outlook 2003/2007
  1. In the Tools menu, click 'Options'.
  2. On the Preferences tab, click 'Junk E-mail'.
  3. On the Safe Senders tab, click 'Add'.
  4. In the 'Add address', put in our email address.
  5. Click 'OK'.
Hotmail
  1. In the top-right hand corner, click 'Options', then 'More Options...'
  2. Under 'Preventing Junk Mail', click 'Safe and 'Blocked Senders'
  3. Click 'Safe Senders'
  4. Insert our From address and click 'Add to list'
Yahoo! Mail
  1. In the top-right hand corner, click 'Options', then 'More Options...'
  2. In the left-hand menu, select 'Filters'
  3. Click 'Add Filter'
  4. Give the filter a name, then in the 'Sender' box, insert our From address
  5. From the 'Move to folder' dropdown menu, select 'Inbox'
  6. Click 'Save changes'
Gmail
  1. Click Contacts along the left side of any Gmail page.
  2. Click 'Add to 'My Contacts''.
  3. Copy and paste our from address into the primary email address dialog box.
  4. Hit 'Enter'.
AOL
  1. Click the Mail menu and select Address Book.
  2. Wait for the 'Address Book' window to pop up, then click the 'Add' button.
  3. Wait for the 'Address Card for New Contact' window to load.
  4. Paste our From address into the "Other E-Mail" field.
  5. Make our From address the "Primary E-Mail" address by checking the associated check box.
  6. Click the Save button.

How do I ‘unsubscribe’ from your newsletters?

Please first sign in to the website, click on ‘My Account’ and then go to ‘Account Settings’. If this does not enable to you to ‘unsubscribe’, please contact Customer Services via customerservices@retail-week.com or 0203 033 2626 (Monday to Friday 9.00am – 5.30pm GMT).

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