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Multichannel

Digital Edition

Retail Week Customer Insight - October 2014

Digital edition: Retail Week Customer Insight - October 2014

Read the Retail Week Customer Insight supplement as a fully digital edition.

Retail Week Multichannel September 2014

Digital edition: Retail Week Multichannel – September 2014

Read the Retail Week Multichannel supplement as a fully digital edition.

Latest m-commerce news

Facebook\'s UK MD Steve Hatch on the dangers of carpet-bombing your own brand

Retail Week Live: The future of retail is cross-device discoverability, says Facebook UK MD Video

The future of shopping is personalised discovery across devices, Facebook’s UK managing director Steve Hatch told the audience at Retail Week Live today.

Schuh partners with Google on location-based real world mobile game

Schuh has teamed up with Google to take part in a location-based real world mobile phone game, where users cross between virtual and reality.

Samsung is squaring up to Apple with its own mobile payment service

Samsung partners with MasterCard to take on Apple Pay mobile payments

Samsung has partnered with MasterCard to allow people to make in-store purchases as it seeks to take on Apple in the mobile payment space.

Smartphones now account for 40% of all online retail sales

Mobile accounts for 40% of online sales as m-commerce gathers pace

Four in every 10 UK online retail sales are now completed on tablet or smartphone devices as m-commerce continues to increase in popularity.

Bitcoin

Dell launches bitcoin payments in the UK following US trial

Dell has become the largest ecommerce company to accept bitcoin in the UK after striking a deal with bitcoin wallet firm Coinbase.

M-commerce comment

M&S innovates with in-store kiosks

Comment: Retailers must accommodate the connected customer

Dixons Carphone boss stressed the need for retailers to cater to the connected customer as multichannel retail becomes increasingly common.

According to research carried out for Criteo by Retail Week, 68% of consumers surveyed said they used multiple devices when purchasing a product online.

Comment: Retail revolution is transforming the industry for the better

As online retail becomes increasingly commonplace, it is vital for retailers to innovate every step of the customer journey.

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