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Multichannel

Digital edition

Retail Week Multichannel

Digital edition: Retail Week Multichannel – May 2014

Read the Retail Week Multichannel supplement as a fully digital edition.

Retail Week Customer Insight - May 2014

Digital edition: Retail Week Customer Insight - May 2014

Read the Retail Week Customer Insight supplement as a fully digital edition.

Latest multichannel news

Debenhams has appointed Matt Smith as chief financial officer

Mothercare finance boss Matt Smith to leave for Debenhams

Department group Debenhams has named Matt Smith as chief financial officer.

Topshop and Topman will launch on etail giant Zalando in September as part of its European expansion drive.

Topshop to launch on Asos's European ecommerce rival Zalando

British brands Topshop and Topman will launch on fashion website Zalando in September as part of their European expansion drive.

Argos Old Street

Argos cuts or freezes 10,000 prices as it unveils autumn/winter range

Multichannel retailer Argos launched its autumn/winter range on Saturday, featuring 43,000 products.

Grocery shoppers are increasingly searching for recipes using their smartphones

Surge in searches shows grocery shoppers turning to mobile technology

Grocery shoppers are increasingly making use of mobile technology as they plan shopping, evidenced by a surge in search volumes during the second quarter of 2014.

online_searches_index

Infographic: Smartphones lead the way in online grocery retail searches

Grocery shoppers are turning to smartphones ahead of tablets in the shift towards mobile technology, according to data collected by the BRC and Google in the second quarter of 2014.

Home and DIY retail in a multichannel world

This Retail Week report, produced in association with DHL, exposes crucial answers about the UK's home and DIY shopping habits and reveals valuable insights into what barriers are preventing consumers from buying home improvement products online.

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Multichannel analysis

Lacoste has a long, pioneering history and the website is a brilliant example of its future-gazing approach, with multichannel at the heart of its strategy.

Website review: Lacoste Vs Svpply.com

Geoff Gower, managing creative partner at ais London shares his view on the design and usability of Lacoste and Svpply.com’s retail websites.

Home Retail Group’s digital hub is a space where the Argos-owner can foster collaboration with start-ups.

Analysis: How to work with technology start-ups

The retail technology start-up community is booming. Retail Week finds out how retailers can tap into what the sector has to offer.

Multichannel comment

Next, Oxford St

Comment: As it revises full-year profits up again, what is Next doing right?

There’s no doubt that Next is now an established leader on the British high street. Its stores are everywhere and yummy mummies rave about it.

With anywhere between 25% and 60% of traffic coming through a mobile device, Superdrug, LK Bennett and B&Q, to name but a few, will be losing sales every day because they don’t have  mobile-optimised sites.

Comment: Sales knowledge is vital to ecommerce success

Retailers must leverage knowledge of their customers’ needs to optimise their ecommerce offers if they want to succeed in online retail.

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