The Ideal Store
A store operations supplement about reducing labour costs and improving customer service, in association with Kurt Salmon Associates
The ideal store
Driving store performance
Many of the biggest challenges retailers face - like ensuring consistently excellent customer service and making sure that stores are as efficient as they can be - don’t always require big investment on sophisticated systems.
The ideal store
Which areas of in-store operations do retailers fall down on - and how can they improve them? Joanna Perry finds out
Using store design to make a difference
Store layouts and clever merchandising can certainly drive sales if they are able to sway shopper behaviour.
Case study: What’s in store at Raise?
Discovering what separates your best and worst stores needn’t be based on guesswork - there are tools available that can expose the gaps in performance and provide a template for future best practice
How to become a destination in the airport waiting lounge
For World Duty Free, understanding the unique environment and customer flow at the UK’s airports is vital to maximise sales. And having the right staff in the right place is key
The benefits of thinking locally
Localisation could be the way for large and medium-sized retailers to win more customers with targeted offers. Alison Clements explains
Customer service: Let’s get personable
Good management of staff and investment in training to help foster talent is key to maximising efficiency and achieving a consistently excellent service level
Keeping it consistent
The role of store operations in maximising staff productivity and in ensuring a consistent service offer is crucial
Case Study
Find out how Kurt Salmon Associates has helped leading retailers reduce labour costs by 7.5% and improve customer service and loyalty by 20%. Read about the tools and techniques — and the results — that can be achieved by reducing the variability of performance between “the best” and the “rest” of the stores in your portfolio.
