Store Operations
Store Operations News
Tesco brings Turkey COO home to lead superstores
Tesco has brought its chief operating officer in Turkey back to the UK as part of group chief executive Phil Clarke’s plans to bolster the lacklustre UK division.
Boots chief Gourlay champions high street improvement drive
Alliance Boots health and beauty chief executive Alex Gourlay has thrown his weight behind a blueprint to breathe new life into town centres.
Moss Bros on the rise as it simplifies
Menswear specialist Moss Bros posted a surge in total sales from continuing operations of 12.9% in the 15 weeks to May 14.
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New Peacocks chair forges ahead with UK and overseas expansion
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Dixons to drive profit through its Knowhow service division
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Alexon back in the black as turnaround plan bears fruit
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Tesco to rein in category growth with home focus
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Retailers urged to respond to Red Tape Challenge
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Comet staff face redundancy after warehouse closes
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Dixons begins in-store roll-out of Knowhow
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Retailers count cost of payments breakdown
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Phones 4U rewards customer service
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Retailers in line for £20m in-store music refund
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George at Asda turns 21 and sparks new plans
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Superdrug launches loyalty card scheme
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Tesco shares down but brokers confident
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Inditex builds online with transactional sites
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Steinhoff UK devolves authority in restructure
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Boris vows to protect retailers from more West End protests
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Businesses wasting £1.6bn a year on energy
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Blackwell to shut HQ and hand power to stores
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Retailers urged to shape Scottish cigarette display regulations
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B&Q awards £9m of shares to staff
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Store Operations In Depth
The store assistant of the future
As retail changes, the role of the store assistant is evolving too. What skills will be needed in this new environment, asks Rebecca Thomson.
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Bob Darke
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Bringing manufacturing home
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Why fast fashion can be eco-fashion
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Developing your best staff
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Why flexibility brings rewards
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Facilities Management: At your service?
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Can you cut it?
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Let the Christmas countdown begin
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Contactless payments: Out of contact
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Letting the tills ring out
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Net-a-Porter: Casting the Net
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Mystery shopping: how Sainsbury's monitors customer experience
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Stock clearance: Taking stock of all the options
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A smart solution to rising energy bills
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Customer Service: Right first time
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Lloydspharmacy: Just the medicine
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The Boxing Day challenge
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On song for the festive peak
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Carphone Warehouse gets serious about customer service
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Store managers need a little managing too
Retail needs a touch of excitement
Invest in product innovation and you can fire up customer demand, says Jacqueline Gold.
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For M&S’s Bolland, success is in the detail
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High street crusade ignores the facts
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The coalition’s first year report card
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Transformation takes time
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When the going gets tough...
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The UK still holds the key to JLP’s expansion
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Don’t blame the weather
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Controlling costs at every turn
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Aim high for long-term loyalty
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Is management shake-up just the start for Metro?
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Becoming a game-changer
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Deal with complaints first time
