Frequently Asked Questions
1. Access to retail-week.com
Q. I subscribe to Retail Week magazine, and activated my subscription on the old website. How do I log in now?
If you already activated your online access on the old retail-week.com, you will now need to sign in with the email address you originally activated with (not your username), and the password you set up at that time. Please note that your email address does not need to be case sensitive, but your password needs to be entered exactly as you did when you set up your account.
Once logged in, you need to update all of your details, so that we have the most up to date information for you. If you can't remember your password, please use the forgotten password tool on the log in page – simply enter your email address (this will have to be the one you originally activated your online access with), and we will send it to you.
If you can't remember this email address, please email our Customer Services team, and they will help you. The email address is customer.services@emap.com.
Q. Why do I need to register for retail-week.com?
In order for us to provide you with relevant news, jobs and information, it is important for us to know details of the people that are using our retail-week.com. This is why we ask you to register to access our content.
Registering is completely free of charge, and the key benefits are:
Breaking news stories for 48 hours
Applying for top retail jobs
Accessing Retail Stores Image Bank
Ability to comment on news stories and features
Signing up for our email newsletters including
Daily retail news
Weekly channel specific newsletters
Tailored job alerts
Channel Editor's Comment
Click here to register now.
Q. Do I have to login to retail-week.com each time I visit?
No, all you need to do is make sure the "Remember Me" box is checked when you log in. This will set a cookie on your machine, which, providing you do not log out, will always remember you on that machine.
Each time you revisit the site, you will need to confirm that it is you by clicking "Sign In" next to your name on the top of the page (you won't need to enter your details again). This is an extra security measure, to ensure no one else uses your account.
Q. I am having problems logging in to retail-week.com, what should I do?
You should check that you are entering the correct email address and password. If you have forgotten your password, simply click on the "Forgotten Password" tool, and this will take you to a page, where you can enter your email address (the one you are registered with), and we will email you your password.
If you can't remember what e-mail address you used then e-mail customer.services@emap.com with your password and / or name and we'll send you your log-in details within 24hrs.
Q. I have a new machine and cannot access retail-week.com anymore. How can I get back in?
You will need to log back in again, using your registered email address and password. See above if you have any problems.
Q. How do I change my registration details, including my email address and password?
All of your registration details are held in Your Profile section. When you are logged into the site, you will see "Signed in" at the top of the page, and your name will appear.
To access your details, you can either click on your display name or My Profile, this will take you through to your profile page, where you can make any changes you need to. Once you have updated your details, you must make sure to save them by clicking the "Amend" button at the end of the page.
Q. I have a subscription to Retail Week magazine, but I can't view any of the news or stories on retail-week.com – how do I get access?
In order to benefit from the exclusive online access you are entitled to as a subscriber, you firstly must activate your online access. In order to do this, you must have your subscriber number to hand, as you will need to enter this, along with the surname of the magazine recipient, to activate.
To get your subscriber number, please contact the Subscriptions Customer Services on 0870 830 4967 (UK only) or email rwk@subscription.co.uk. Once you have this, click on Activate Subscription on the homepage, and follow the steps to set up your online account.
2. Subscriptions to Retail Week
Q. How do I subscribe to Retail Week?
You can click here to subscribe online and save up to 20%, or alternatively, you can contact our Subscription Customer Services in the following ways:
Tel: (from the UK) 0844 848 8858
(overseas) +44 (0) 1858 438 847
Fax: +44 (0)1858 461 730
Email: rwk@subscription.co.uk
Post:
Retail Week
CDS Global
PO Box 5891
Sovereign Park
Market Harborough
LE16 7BR
Click here to subscribe online and save 20%.
Corporate/Academic Bulk Subscriptions
Sarah Carrington
Tel: +44 (0) 20 7728 3930
Email: sarah.carrington@emap.com
Q. What do I get in my magazine subscription?
Subscribers to Retail Week benefit from:
50 issues of Retail Week a year, keeping you up-to-date with all the latest retail industry news, analysis and commentary.
Unlimited access to retail-week.com - including EXCLUSIVE use of our full content archive and all the latest, essential market data on footfall, retail sales and supermarket share information.
Retail industry newsletters - helping you to stay up to date with the key headlines and most pressing retail stories
Exclusive industry supplements, focussing on key areas such as Property, Technology, Point-of-Sale and the exclusive Retail Week Top 100 Power List.
Retail Week Jobs – get first look at all the top jobs PLUS you can set up a tailored job alert
Click here to subscribe now – you could save up to 20%
Q. How do I activate my exclusive subscriber only online access?
To activate your online access, you must have your subscriber number to hand, as you will need to enter this, along with the surname of the magazine recipient, to activate. To get your subscriber number, please contact the Subscriptions Customer Services on 0870 830 4967 (UK only) or email rwk@subscription.co.uk, or alternatively, it can be found on the address label on your weekly magazine (see image below), on your subscription acknowledgement letter or email, or on any renewals correspondence from us.
For example, this is where you will find your customer reference number on your Retail Week mailing/address label. If there are any letters listed at the end of the number, please ignore them.
Example of address label:
Once you have this, click on Activate Subscription on the homepage, and follow the steps to set up your online account. If your surname or subscription number aren't recognised, you need to contact our Subscription Customer Services (details above), and they will be able to confirm your subscription number.
Q. I work for a large company, and we would like to buy subscriptions in bulk. Do I get a discount for this, and how do I set this up?
Retail Week offers a Corporate subscription discount scheme to companies wishing to purchase more than two subscriptions at the same time, dependent on the number of subscriptions you require. Also, if you already have a corporate subscription for your some of your company, and would like online access only for the rest of your staff, we offer further discounts. You can contact Danielle Berg, Brand Marketing Manager for more details on danielle.berg@emap.com.
3. Receiving Newsletters and Job Alerts
Q. I used to be signed up to receive the Retail Week daily email newsletter, and now I have stopped receiving it. What should I do?
When retail-week.com was relaunched, it was not possible to carry everyone's details over to the new site, which means you will have to register again to start receiving the newsletter again – click here to do so now. Registering is completely free of charge, and the key benefits are:
Breaking news stories for 48 hours
Applying for top retail jobs
Accessing Retail Stores Image Bank
Ability to comment on news stories and features
Signing up for our email newsletters including
Daily retail news
Weekly channel specific newsletters
Tailored job alerts
Channel Editor's Comment
Click here to register now.
Q. How do I sign up for Retail Week email newsletters?
In order to sign up for our email newsletters, you must first register on retail-week.com. If you have not yet registered, you can select which alerts you sign up for during the registration process, or click here to register now.
If you have already registered, you simply need to go to Your Profile page, and you can select any newsletters you are interested in.
Q. How do I set up my tailored job alerts?
If you are not registered with retail-week.com, you can create your jobs profile in the registration process. Click here to register now. If you have already registered, you simply need to go to Your Profile page, and you can set up your job profile there.
Q. I signed up for Retail Week email newsletters, but have not received any – why is this?
There could be a few reasons for this. Firstly, you should check that the email address you provided is correct and working. Another possibility is that your mail server is blocking our emails, as it sees them as spam. To check this, either look at your privacy settings on your computer, or speak to your IT department to add Retail Week to your safe list.
You should also check your junk mail folders, to see if the emails have gone there, and if so, should identify these newsletters as safe.
Q. I signed up for job alerts, but I haven't had any – why is this?
This could also be due to any other reasons above, but could be down to your job alert preferences. If you have been very specific in your choices, you might find at times that you are getting fewer/no job alerts, as the type of job you have asked for is less common. If you broaden your choices, you should see the number of jobs increase.
4. Unsubscribing
Q. How do I unsubscribe from receiving email news and job alerts?
This can be done in Your Profile – as well as updating your details, you can opt in and out of email newsletters and job alerts. Alternatively, when you receive an email you wish to unsubscribe from, simply click on the unsubscribe link at the bottom.
5. Advertising
Q. How much does it cost to advertise in Retail Week or retail-week.com?
For more details on advertising rates, you can request our media pack, or alternatively speak to one of our Sales team – click here to view a full list of contacts.
6. Editorial Queries
Q. How do I contact your editorial team?
Click here to see a full list of editorial contacts.
Q. If I have general comments on articles or editorial content who should I contact?
Please send all editorial related comments and queries through to editorial@retail-week.com.
Q. I would like to submit an article to Retail Week, who do I send it to?
You need to send this through to Tim Danaher, Editor of Retail Week. His email address is tim.danaher@retail-week.com.
Q. I have a news story which might interest Retail Week, who should I send it to?
You need to send this through to James Thompson, Deputy News Editor of Retail Week. His email address is james.thompson@retail-week.com.
Q. I would like to reproduce an article I have seen in Retail Week - who should I contact for permission?
These need to be forwarded to Tim Danaher to approve before permission can be granted. Please email tim.danaher@retail-week.com.
7. Feedback
We are always keen to hear feedback from our customers and we would be delighted to hear yours. Just send us an email to admin@retail-week.com or call us on +44 (0) 20 7728 3559.
