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At John Lewis’ ‘Christmas in July’ event, managing director Andy Street declared that the new battleground for retailers would be ‘omniservice’. (Image credit to Mark MacKenzie)

Analysis: Will click-and-collect be retailer’s next Christmas battleground?

30-Sep-2014 | By David Burrows

Click-and-collect promises to be in huge demand this Christmas and retailers are working tirelessly to deliver a seamless fulfilment service.

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As retailers such as Nike and Apple have shown, brands can often breathe fresh ideas and expertise into retailers and their customer service.

Comment: What brands can teach retailers about consumers

25-Sep-2014 | By Peter Williams

As retailers such as Nike and Apple have shown, brands can often breathe fresh ideas and expertise into retailers and their customer service.

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