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Hobbycraft has appointed retail veteran and Asda savior Archie Norman as its new chairman, Retail Week can reveal.
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Convenience store specialist McColl’s has joined retailers including Ao.com, Poundland and Pets at Home with its ambition to float on the stock market.
West Elm’s entrance to the UK furniture and home market will help reinvigorate the premium end of this sector, filling a gap that is currently underserved.
Much thinking about customer service has focused on ‘moments of truth’, the particular interactions with high emotional content that provide the opportunity to delight the customer and intensify loyalty.
It wasn’t so long ago that many in the property world were predicting the demise of the high street. High profile administrations suggested that the high street and, consequently, retail were in permanent decline.
The stockmarket had been softened up for bad news on Q3 sales, so, with no profit warning today, Tesco’s shares have rallied.
An inspired vision of the future for online delivery or an extravagant PR stunt designed to coincide with Cyber Monday?
This morning, Retail Week has reported that there may be some good news in tomorrow’s Autumn Statement.
Truly customer-centric retailers are thin on the ground. An exception is Ao.com (formerly Appliances Online).
PayPal’s recent global Holiday Shopping Study found that almost 90% of Britons will use their mobile devices or purchase online to do a slice of their Christmas shopping this year. This is a higher proportion than most countries and reflects the way UK consumers are changing the way they shop.
Comment: Amazon drones on about its innovation – but are delivery octocopters future fact or fiction? Video
By 2018 our cities are set to be a lot busier, according to Amazon. Not only will we need to watch out for traffic and the umbrellas of jostling commuters as we walk down the street, we will also need to look out in the skies for descending drones – or octocopters as Amazon calls them.