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Latest comment & blogs

Skoda is using eye-tracking technology to tell viewers which car they prefer

Comment: Retailers could learn a lot from Skoda's eye-tracking technology Video

By Matt Pye

For all the talk of how digital technology can bring a more engaging experience to customers, the reality is that a lot of digital creative is actually quite passive.

Retailers are under mounting pressure to implement more cost-effective returns solutions when shipping their products abroad

Comment: Reaping the rewards of a first-class returns policy

By

Retailers are under mounting pressure to implement more cost-effective returns solutions when shipping abroad, writes Laura Heywood.

Iceland boss says that bloated bureaucracy can get in the way of retail success.

Comment: Iceland puts simplicity at the heart of its success

By Malcom Walker

Bloated bureaucracy can get in the way of the everyday joys and the specific perks that come with the retailing industry.

Halfords Autocentre

Comment: Will McDonald bring the special sauce to Halfords?

By

Halfords’ new chief executive appointment has raised some eyebrows, but how much her leadership will affect the retailer remains to be seen.

Since 2009, the effect of weak consumer demand and a shift to online sales has meant that same-store sales growth has been virtually zero across the sector.

Comment: The retail sectors that will profit and suffer in 2015

By Michael Jary

Despite improving economic conditions and better customer sentiment, storm clouds may be gathering on the retail horizon.

Halfords has appointed a female chief executive

Will Halfords and Homebase set a trend of more women running retailers?

By Kate Walsh

Halfords and Homebase have both just appointed female bosses. Kate Walsh hopes that in future such hirings will be ‘no big deal’.

Morrisons has parted company with a raft of directors as new boss David Potts aims to simplify the business

Comment: Heads roll at Morrisons as Potts aims to simplify the business

By

It didn’t take long for new Morrisons boss David Potts to make his presence felt - and the presence of a raft of other directors is no longer required.

Decathlon Wandsworth store

Comment: Asda and Decathlon – desperation or inspiration?

By

The latest tie-up between retailers looks a little odd – Asda and Decathlon – but there is much to commend what is being done.

BHS’ new owners, Retail Acquisitions, emerged from nowhere –will they be able to restore the struggling retailer to its former glory?

Comment: BHS owners Retail Acquisitions face a daunting task

By

BHS’ new owners, Retail Acquisitions, emerged from nowhere – will they be able to restore the struggling retailer to its former glory?

M&S innovates with in-store kiosks

Comment: Retailers must accommodate the connected customer

By Martin Hayward

Dixons Carphone boss stressed the need for retailers to cater to the connected customer as multichannel retail becomes increasingly common.

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